How to Login and Verify Account in OKX

Nov 30, 2023 42 0

How to Login in OKX

How to Login OKX account【PC】

Go to mobile OKX App or Website.
Click on “Login” in the upper right corner.
Enter your "Phone / Email / Sub-account" and "Password".
Click on “Log in” button.
If you forgot password, click on “Forgot Password?”.

On the Log-in page, enter your "Phone / Email / Sub-account" and password that you specified during registration. Click "Log in" button.

Now you can successfully use your OKX account to trade.

How to Login OKX account【APP】

Open the OKX App you downloaded, then click "Login" button

Enter your "Phone / Email / Sub-account" and password that you specified during registration. Click the button below.

Now you can successfully use your OKX account to trade.

How to Login OKX using Apple?

1. For authorization through your Apple account, you need to click on Apple button.

2. Then Choose your email and click “Continue”.

After that, follow the instructions sent from the service. You will be taken to your personal OKX account.

How to Login OKX using Telegram?

You can also log in to OKX using your personal Telegram account by clicking on the Telegram button.

1. Click on Telegram button

2. Telegram login window will be opened, where you will need to enter your phone that you used to register in Telegram.

3. Telegram just sent you a message. Please confirm access via Telegram.

4. Once you’ve accepted, OKX is requesting access to: Your name and profile picture, click "Accept" button.

After that you will be automatically redirected to the OKX platform.

How to Login OKX using Google?

1. For authorization through your Google account, you need to click on Google button.

2. Then, in the new window that opens, enter your phone number or email and click “Next”. After you enter this login and click «Next», the system will open a window. You will be asked for the password for your google account.

3. Then enter the password for your Google account and click “Next”.

After that, follow the instructions sent from the service to your email address. You will be taken to your personal OKX account.

Reset Password

Please try to reset password by clicking “forgot password”, after you reset it successfully, please try to login with the new password after 5 minutes.

Tips: If you reset the password via phone number, please do no input the country code. For example: if your phone number is +82 123456, then please input 123456 instead of +82 123456.

Web

App

Frequently Asked Questions (FAQ)

My authenticator app isn’t working

If you’ve lost access to your authenticator app or it’s not working properly, try the following.

My authenticator codes aren’t working on OKX

Try these fixes first to see if you can get your app working again:

Sync your authenticator app time. For example, Google Authenticator has this feature under Settings Time correction for codes Sync now.
Automate your mobile phone time. If your authenticator app doesn’t support time syncing, you can automate it in your device’s general settings:
- Android: Settings General Management Date and time Automatic date and time.
- iOS: Settings General Date Time Set Automatically.
Sync your mobile phone and desktop times.
Clear your desktop browser cache and cookies.
Try entering your authenticator codes using the OKX mobile app instead.

If this doesn’t help, delete and link your authenticator app again. For this, you’ll need the authenticator key or QR code you used for the first linking. Learn more about linking authenticator apps.

I want to reset my authenticator app, and I can still log in to my OKX account

1. Log in to your OKX account.

2. Go to Security settings under your profile icon (it’s called Security in the OKX mobile app).

3. Go to the Authenticator app or Google Authenticator

4. Select Reset and follow the on-screen instructions.

Note that you won’t be able to withdraw funds within 24 hours after resetting or changing your authenticator app.

I want to reset my authenticator app, but I cant log in to my OKX account

1. Try logging in using your email and password.

2. You’ll see the 2-step verification page and Reset option (tap Didn’t receive the code? first in the OKX mobile app).

3. Select Reset and follow the on-screen instructions.

If you still can get SMS codes sent to your mobile phone, try logging in this way. Once you’ve logged in to your OKX account, you’ll be able to reset your authenticator app.

I tried everything, but nothing helps!

Keep calm and contact our customer support at [email protected]. Use your email address linked to the same OKX account as the authenticator app. Describe your issue and attach the document you used for verification. We’ll check it and help you reset your authenticator app. Customer support may ask you to complete an extra video verification.

I havent received the SMS code

We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 30 minutes. Your account will be locked if you enter incorrect codes 6 times within 30 minutes.

If you’re not receiving codes, try these solutions:

Clear your browser or mobile app cache, then request a new code.
Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.
If you can’t log in, switch to voice confirmation. Select Call me instead to get the voice code (tap Didn’t receive the code? first in the OKX mobile app).

If this doesn’t help, submit a request or contact customer support at [email protected]. Use your email address linked to the same OKX account as the mobile phone.

How do I change the email linked to my account?

For now, the only way you can change your email address is by contacting customer support with that request. If you can access your current email, we recommend not changing it for higher security. Note that it’s impossible to completely unlink email.

To change your email, submit a request and select Account security Change email address.

You can also change your email by sending the following to customer support at [email protected]:

Current linked email
New email
Copies of documents you used for verification
Reason for changing

We’ll check your info and help you change your email address.

How do I change the phone number linked to my account?

If you’ve lost access to your mobile phone or want to change your number, try the following.

I want to change my phone number, and I can still log in to my OKX account

1. Log in to your account.

2. Go to Security settings under your profile icon (it’s called Security on the OKX mobile app).

3. Go to Mobile verification.

4. Select Change or Reset and follow the on-screen instructions.

Note that you won’t be able to withdraw funds within 24 hours after changing or resetting your mobile number.

I want to change my phone number, but I can’t log in to my OKX account
1. Try logging in using your email and password.

2. You’ll see the 2-step verification page and Reset option (tap Didn’t receive the code? first in the OKX mobile app).

3. Select Reset and follow the on-screen instructions.

I tried everything, but nothing helps!

Keep calm and contact our customer support at [email protected]. Use your email address linked to the same OKX account as the phone number. Describe your issue and attach the document you used for verification. We’ll check it and help you change your phone number. Customer support may ask you to complete an extra video verification.

How to Verify Account in OKX

What documents are required?

Level one — basic ID

In level one, users are required to enter their nationality, name and document identification number.

Level two — photo ID

In level two, users are required to verify their identity with photo identification. They are also required to perform facial verification via Netverify.

Level three — disclaimer

After passing the first two levels, users can read the disclaimer on OKX’s mobile app or web page to complete the third level of identity verification.

How do I complete identity verification level 1?

OKX asks you to verify your identity to perform certain tasks on the exchange. You might have seen this process of verification referred to as KYC (Know Your Customer), and we do this to keep the exchange safe from fraud and other illicit activities.

Without verification you can still use your account to deposit, but you will not be able to withdraw funds and your trading will be limited.

Level 1 asks you to verify your personal information so that we can increase your daily withdrawal limit to the equivalent of 200 BTC.

【PC】

Go to the account profile icon, found in the top navigation bar. Click on the icon and choose Verification from the dropdown menu.

Choose Individual account if you are trading for your personal purposes. You’ll be asked for some combination of the following information, depending on your country:

Nationality
ID type
ID number
Legal first, middle, and last name

If you’ve input valid information, verification should happen immediately.

Choose Corporate account if you are trading on behalf of a company or organization. You’ll be asked for some combination of the following information, depending on your country:

Nationality
Company name
Company registration number
Date of incorporation
Address and postal code
Consent documentation

Information about legal representation, controller(s), and authorized account users

【APP】

In the OKX app, look for the profile icon in the app header. Tap on the icon, then choose Verification from the menu. Tap Verify and you’ll be asked for some combination of the following information, depending on your country:

Nationality
ID type
ID number
Legal first, middle, and last name

If you’ve input information correctly, verification should be instant and you’ll see a notification that you have been “Approved” for withdrawal.

How do I complete identity verification level 2?

Level 2 asks you to further verify your identity with photos. When you have verified, your daily withdrawal limit increases to the equivalent of 500 BTC.

【PC】

Go to the account profile icon, found in the top navigation bar. Click on the icon and choose Verification from the dropdown menu.

You should see a “Verified” status noted next to Level 1. If you do not, first complete Level 1 before moving to the next level. If you’re ready to proceed, you’ll be asked to submit the following:

Photos of the front and back of your ID document
A photo of your face

All photos will be taken at the time of verification, using your webcam or mobile phone. You will not be able to upload existing photos.

Unlike Level 1, Level 2 takes some time to process. You should receive your results within 3 days. If you haven’t heard from us in that time, contact support at [email protected].

【APP】

In the OKX app, look for the profile icon in the app header. Tap on the icon, then choose Verification from the menu. Tap Verify at Level 2.

Your phone may ask you to give permission to the app to take photos. Tap “Allow” to proceed. Next you’ll be asked to take photos of the following

The front and back of your ID document
Your face

All photos will be taken at the time of verification, using your mobile phone. You will not be able to upload existing photos.

Frequently Asked Questions (FAQ)

What are the daily withdrawal limits for users?

For daily withdrawal limits, identity verification is not required if users make a daily withdrawal of less than 10 BTC. Level one users may withdraw a maximum of 200 BTC per day. For both level two and three users, the daily withdrawal limit is 500 BTC.

ID verification	Daily withdrawal limits
Unverified account	10 BTC
Level 1	200 BTC
Level 2	500 BTC
Level 3	500 BTC

What are the cumulative P2P transaction limits for users?

OKX also allows users to buy crypto via peer-to-peer channels. There are cumulative P2P transactions limits for three levels of users — $500 for level one, $10,000 for level two and $100,000 for level three.

ID verification	Cumulative P2P transaction limits
Level 1	$500
Level 2	$10,000
Level 3	$100,000

What is corporate account identity verification?

For corporate users, there are two levels of identity verification:

Basic
Advanced

Note that the requirements apply to institutions that do not support peer-to-peer trading.

For the first level of verification, companies are required to provide basic information — such as the country of registration, company name and company registration number. Details of the required documents can be found in the table below.

#	Level 1: Basic
1	Country of registration
2	Company Name
3	Company registration number
4	Registered address and operational address
5	Actual controllers (or partners), directors and ultimate beneficiary owner information (e.g., legal representative, actual controller, account user)
6	A declaration that the company has no bearer shares

#	Level 2: Advanced
	Business Information
1	Company introduction
2	Customer type
3	Source of funds
4	Estimated monthly trading volume
5	Total assets managed
	Company Documents
1	Certificate of Incorporation Business Registration
2	Shareholder structure chart
3	Company Memorandum Articles of Association (MAA)
4	Certificate of Incumbency/Annual Return
5	Account opening authorization letter
6	Actual controller/Ultimate Beneficiary Owner/authorized account operator proof
7	AML policy

For the certificate of incumbency or annual return, institutions are required to provide the details and documents of the company’s directors and beneficiary shareholders in the previous fiscal year. Institutions are also required to provide documentary proof confirming the company’s shareholder structure, ownership and management.

Identity and proof of address are required for the actual controller, ultimate beneficiary owner and authorized account operator.

How long will it take to verify my identity?

OKX verifies your identity to keep both your account and the exchange safe. Here what you can expect for each level of verification:

Level 1: You should get your result instantly, if you’ve correctly input your information.

Level 2: Can take up to 3 days. Please be sure to submit valid, unexpired documents.

Level 3: Can take up to 3 days. Please be sure to follow on-screen instruction to ensure your submission is accepted.

During times of high interest in cryptocurrency wait times may increase. We thank you for your patience during these times. You will receive confirmation that you’ve been verified by SMS or email notification. If you haven’t heard from us after 3 days, contact support at [email protected].