How to Withdraw and make a Deposit in OKX

How to Withdraw at OKX

How to Withdraw Crypto

【PC】

Step 1: Go to the withdrawal section

Hover over “Assets” to open the menu and click Withdraw from the dropdown list.

Step 2: Select crypto to withdraw

Select crypto you want to withdraw from your OKX account using the dropdown menu. In our example, we are withdrawing BTC. The withdrawal method options for BTC are “On-chain” or “Internal.”

The supported withdrawal networks are “BTC-Bitcoin,” “BTC-Lightning,” “BTCK-ERC20” and “BTCK-OKXChain.” For this example, we selected BTC withdrawn on-chain via the BTC network.

Click Continue to proceed.

Step 3: Enter and confirm the withdrawal details

After you have chosen the withdrawal method, enter the withdrawal address from the intended receiving wallet and the amount you want to withdraw. You can also name your receiving address to make future withdrawals faster. Then, select the account from which you want to withdraw.

After you have confirmed the withdrawal details, click Continue.

The next pop-up will ask you for your Funds password and, if you set one up, an “SMS code.” Enter them and click Confirm to submit your withdrawal request.

【APP】

Step 1: Head to the “Withdraw” section

On the “Overview” page, tap Withdrawal.

If it’s your first time withdrawing using the application, you might be asked to link your phone number or authenticator app and set an additional password. If so, tap Link to begin the process.

Then, follow the onscreen prompts to link your OKX account to your authenticator app. Complete the email verification and enter the six-digit code shown in the authenticator app. Next, set up your funds password to access the OKX application’s full feature set.

Step 2: Choose which crypto to withdraw

In the “Withdraw” section, scroll down to or search for the cryptocurrency you want to withdraw. Tap the asset to continue.

Step 3: Enter your withdrawal details

Fill in the details of your withdrawal. You will need to enter the intended receiving address from the wallet to which you want to withdraw and the amount you want to withdraw.

You can usually leave the default withdrawal fee in the “Fees” field. However, if your transaction is particularly urgent, you can consider increasing the fee.

When you have entered your details, double-check the address and tap Submit.

On the following screen, complete the additional security steps by entering the password and codes requested. Finally, tap Confirm to initiate your withdrawal request.

Your funds should appear in the receiving wallet as soon as the relevant blockchain confirms the transaction.

How to Sell Crypto

1. Log in to your OKX account and click "Buy Crypto" in the top menu.

2. You’ll see the Quick Trade tab with the interactive Buy widget. Click "SELL"

3. Select cryptocurrency and USD from the dropdown and enter the amount you want in either currency

4. Select how you want to pay from a variety of supported payment methods powered by our partners

5. Once your payment is confirmed, your cryptocurrency will automatically be transferred to your OKX account

How to Sell Crypto using OKX P2P trading

Preliminary steps before using OKX P2P trading

In order to use the P2P trading section on OKX, you need to have an identity-verified account (aka KYC). If you don’t have an account yet, you can sign up here and follow our tutorial.

Additionally, you will need to enter at least one payment-receiving method to your account in order to sell crypto and receive fiat in exchange. This is explained in the first step below.

Step 1: Set up a receiving account for OKX P2P trading

Those who have a verified account can log in and click on Buy/Sell from the top menu. On the next page, click on P2P trade to open the P2P trading section.

Next, you need to click on Management and then Settings to start setting up a receiving account before you can execute a crypto-to-fiat conversion.

On the settings page, you have to scroll down to the “Payment setting” tab and select “Receiving account” before clicking on +Add more.

You will now be able to add a bank account or any other supported payment-receiving method to your account. Please note that you cannot change your name on this window, since any payment method you link to your OKX account needs to match your real name.

Once you’ve added a receiving account, you will be set to go back to the P2P section and follow the next steps as outlined below.

Step 2: Select your preferred crypto and fiat currencies

The P2P trading section has several filters available for users to select their preferences. You can start by choosing whether you wish to buy a cryptocurrency with fiat or sell crypto for fiat. After this, you can select your preferred crypto and fiat currencies, and you can use the optional payment method filter to select a specific method of payment.

In this tutorial, we will be converting crypto to fiat by selling USDT, so we will select the sell option and will be using USDT as the cryptocurrency and PKR (Pakistani rupee) as the fiat currency, as shown in the screenshot below.

Currently, the supported cryptocurrencies on OKX P2P include USDT, BTC and ETH, whereas fiat currencies have 28 options, including some of the most popular local currencies from around the world.

Step 3: Select an advertiser from the available options

In order to convert our crypto to fiat, we will be selling it to an advertiser with an open offer. The P2P trading page lists all the available advertisers that meet our preset conditions — i.e., willing to take our USDT and pay in PKR fiat.

There are various factors to consider before choosing an advertiser for our transaction. All of these are highlighted in the screenshot below.

The list of advertisers is accompanied by various stats and labels, as shown above. The verified label, for instance, is important because it means that the particular advertiser has performed identity verification and meets the minimum requirements for obtaining the badge.

Similarly, every advertiser’s stats are shown below their name, these include the number of total orders executed by that advertiser and their successful completion rate. Advertisers with a high number of orders as well as a good completion rate (one that is closer to 100%) should be preferred.

Other factors include advertisers’ limits, which are denoted in a separate column and show the minimum and maximum amounts the advertisers are willing to exchange.

While the advertisers are sorted on the basis of price (with the highest price on top), your decision should take all the aforementioned factors into account as well as the supported payment methods. In the screenshot above, we can see that some advertisers support multiple payment methods, including bank transfers as well as mobile payments, while others only support only bank transfers.

Once you’ve selected an appropriate advertiser that meets your requirements, you can click on sell USDT to proceed with the order.

Step 4: Place your P2P order

You will be presented with a pop-up window with details about the advertiser you selected in the previous step as well as fields you need to fill in order to place your P2P order.

Here you will enter the amount of USDT you wish to sell (your available USDT balance is shown under the field) and you will be shown the amount of fiat currency you will receive in exchange.

Once you verify all the details and select a payment method, click on sell USDT to proceed.

Please note that after this step you will not be able to cancel the order from your side.

Step 5: Wait for payment from the advertiser

After you place your order, the next screen will show you additional particulars, including the advertiser’s name (i.e., Payer’s name), your own receiving account details and order tracking information, such as the order number and time.

You will also see a chat window to your right, allowing you to communicate with the advertiser. However, since all the details are already set, there is not much need for any coordination apart from confirmation of payment.

Most advertisers will send you a screenshot of the payment via this chat for you to verify against your receiving account.

There are two particulars of note here, the first being the timer that starts at 15 minutes and runs down as you wait for payment from the advertiser. If the advertiser does not confirm the payment within this time, the order will be canceled.

The second thing to note is the inactive button that says “Release the crypto.” This button remains inactive until the advertiser confirms that they’ve paid you.

Step 6: Confirm receipt of payment and release crypto

As soon as the advertiser confirms that they’ve made the payment to your receiving account, you will be notified to verify and release crypto. At this point, you are advised to check your receiving account for the amount you were expecting as well as the payer details.

Once you are satisfied, you can click on the now-active Release the crypto button to complete the order.

In the event that you don’t receive the payment in time, you can also click on Appeal to contact support and seek resolution.

After you release the crypto, you will see the order completion confirmation and can click on Asset Transfer to track transfer details.

P2P trading rules for cancellations

OKX P2P trading service prioritizes user convenience and safety. There are specific rules that apply to buyers and protect sellers on the platform (because sellers have already committed their assets to escrow when they place an order).

These rules apply to two categories of users: those who are new (less than three P2P orders completed) and those who are old (completed three or more P2P orders). New users who cancel five orders in a day before payment or three orders in a day after confirming payment, will face service restrictions. Meanwhile, older users will trigger restrictions if they cancel three orders on the same day before payment or one order after confirming payment.

The service restrictions scale with the number of triggers in a day. The first trigger results in a 15-minute ban from buying via P2P trades, Quick Buy/Sell, as well as from publishing or modifying buy orders. Additional triggers will result in a 1-hour ban, a 4-hour ban and then the user is banned for the entire day.

Frequently Asked Questions (FAQ)

Why have I still not received my withdrawal?

After submission, a withdrawal request is sometimes sent for manual review by the OKX compliance team. Some withdrawal requests — particularly large ones — must be approved before we can submit them to the relevant blockchain network. On occasion, we may require additional documentation from a user to process a withdrawal.

After the withdrawal has been approved, OKX submits a transaction to the relevant blockchain network. The network fee included with the request must be large enough to incentivize network validators to include the transaction in a block. When a validator does include it in a block, you should see the transaction appear in your cryptocurrency wallet.

The funds will not be spendable immediately, however. Different blockchain networks and wallet apps require a different number of confirmations before they consider a transaction final and, therefore, spendable. Once you see a withdrawal appear in your wallet, just wait for a few more blocks to be added to the blockchain, and your balance will become spendable.

How do I find my transaction ID?

You can check the progress of any cryptocurrency transaction by entering its transaction ID into a blockchain explorer. The process for finding the transaction ID is slightly different in the OKX mobile app and website.

On the mobile application, tap Assets on the toolbar at the bottom of the screen. Then, tap Withdrawal.

On the “Withdraw” screen, tap the History button to the top-right corner — it’s the one with the clock on it.

Find the withdrawal you want the transaction ID for from the list in the “History” section and tap the three dots next to it. You can then copy the transaction ID and paste it into a blockchain explorer of your choice.

To find a transaction ID after making a withdrawal via the website, click the Withdraw under “Assets” in the top-right corner of the screen.

At the bottom of the “Withdraw” section, you will see a list of recent withdrawals. You will find the transaction ID in the fourth column, labeled TXID. Copy the ID and paste it into a blockchain explorer of your choice to check the progress of your withdrawal.

When will I receive my withdrawal, and do I need to pay a withdrawal fee?

You will receive notice of your incoming withdrawal in your wallet as soon as OKX submits the transaction to the relevant blockchain network. In many cases, this is automatic. However, on occasion, a withdrawal needs manual verification.

Your balance will not become spendable immediately. The network needs to confirm it before you will be able to transact using the withdrawn funds. Different blockchains and wallet applications require a different number of confirmations before a transaction is considered final. A confirmation occurs when a new block is added to the blockchain after the one containing your transaction.

OKX does not charge a fee for withdrawing assets from either the application or website. However, a network fee must be paid to incentivize network validators to include your transaction in a block. In most cases, the network fee we suggest will be enough to ensure a quick withdrawal. However, you can consider increasing the suggested fee if the withdrawal network is particularly congested, particularly if the transaction is urgent.

How to Deposit in OKX

How do I Buy Crypto in local currency?

It’s easy to buy crypto in your local currency with OKX. You can purchase crypto using these simple steps:

1. Log in to your OKX account and click "Buy Crypto" in the top menu.

2. You’ll see the Quick Trade tab with the interactive Buy widget. First, choose the currency you want to use to make the purchase. Then, choose the crypto you want to buy.

3. Enter the amount of your local currency you want to use to purchase crypto. Alternatively, you can select how much crypto you want to buy and we’ll calculate how much you will need to pay for it.

4. Select the payment method for purchasing crypto. Depending on your region, there might be several different options of how you can buy.

5. Click Buy to create your purchase order.

6. In the Quick Trade section you will see all of the offers that you can use to purchase crypto. The best offer is highlighted, and is based on fees, delivery time and seller rating. To get more information about the seller, click the information button.

7. Click Buy to finalize your order after selecting the best offer. OKX uses third party providers for purchasing crypto. You will be taken to the sellers website to complete the purchase. Click Pay with vendor to leave OKX and finish your purchase.

8. You’ll be redirected to the provider’s site where you can complete the purchase. After processing, you’re all set to receive crypto into your funding account.

Enter the amount of local currency you want to use to make the purchase in the You pay section. If you want to buy a specific amount of crypto, enter it in the You receive section.

How to Deposit Crypto

【PC】

Step 1: Go to the Deposit section

Once you are logged in, click "Deposit" or navigate to “Assets” from the top right of the OKX homepage and click on "Deposit", it will show the deposit page.

Step 2: Select crypto to deposit

Select crypto you want to deposit and its deposit network. In our example, we are depositing BTC. When depositing BTC, you can choose “BTC-Bitcoin,” “BTCK-ERC20,” “BTC-Lightning” and “BTCK-OKXChain” as the deposit network.

After making your selection, click Continue.

First-time users may see a pop-up reminding them to only deposit the relevant asset to the address provided and that mistakes are irreversible. Click OK to proceed.

Step 3: Select and confirm your deposit address

Once you have selected the deposit currency, you can choose the account to receive the funds. The available options are Funding Account and Trading Account.

After you have chosen the receiving account, select a BTC deposit address from the dropdown menu or click on Add new address to proceed.

Now you can deposit BTC into your OKX account by sending it to the chosen address. You can also review your deposit history at the bottom of the “Deposit” section.

【APP】

Step 1: Navigate to the deposit section

First, tap Assets on the bottom toolbar.

Then, on the “Overview” section, tap Deposit.

Step 2: Choose which cryptocurrency to deposit

On the “Deposit” screen, search for the cryptocurrency you want to deposit in the field at the top. You can also scroll through the list of assets available. To proceed, tap the relevant asset.

Step 3: Make your deposit

You’ll be presented with a QR code representing your OKX account address and the same address in its raw form on the next screen.

Copy the deposit address and paste it into the recipient address field of the cryptocurrency wallet from which you want to send your funds. Alternatively, if your wallet has a QR code reader, you can simply scan the QR code provided.

Next, enter the amount of the cryptocurrency you want to deposit in your wallet. Double-check the details entered — it’s very important to confirm that the recipient — i.e., receiving — address entered is identical to the one OKX provided. Entering the wrong address here will result in loss of funds.

Finally, tap Confirm or similar in your wallet to initiate your deposit. When the cryptocurrency network confirms the transaction, your deposit will appear in your OKX account.

How to Buy Crypto using OKX P2P Trading

In order to use the P2P trading section on OKX, you need to have an identity-verified account (aka KYC). If you don’t have an account yet, you can sign up here and follow our tutorial.

Those who have a verified account can log in and click on Buy/Sell from the top menu. On the next page, click on P2P trade to open the P2P trading section.

The P2P trading section has several filters available for users to select their preferences. You can start by choosing whether you wish to buy a cryptocurrency with fiat. After this, you can select your preferred crypto and fiat currencies, and you can use the optional payment method filter to select a specific method of payment.

Your transaction should be processed within fifteen minutes. Please do not cancel your order prematurely.

Frequently Asked Questions (FAQ)

What currencies and crypto are supported in Buy crypto?

You can find the full list of currencies you can purchase with and the crypto available for purchase by navigating to the Buy crypto page.

Select the currency drop down to see available currencies.

Then select the crypto drop down to view what is available for purchase.

If the crypto you want to buy isn’t listed in Buy crypto, check the Markets page to see a full list of tradable assets on OKX.

What payment methods are supported in Buy crypto?

OKX supports many different payment methods depending on your region and the type of currency you want to buy crypto with.

To see which payment methods are available to you, navigate to the Buy Crypto page. Choose the type of local currency you want to make the purchase with and how much crypto you want to buy.

In the Pay With dropdown menu, you can see the types of Payment Methods available for Buy Crypto.

If you do not see your desired payment method and P2P is available in your region, navigate to the P2P page to see more options.

I haven’t received my crypto or payment in a P2P order

Buyers of crypto

If you have completed payment and the seller has not sent your crypto, try to contact the seller first.

After you have completed payment the Payment made will change to Contact seller. Resolving the issue directly with the seller will be the fastest way to complete the transaction.

If you cannot reach the seller or cannot resolve the issue by contacting them, the next step will be to file an appeal. Click Appeal on the order page to start the process.

You will need to upload proof of payment and submit the appeals form. Customer support will contact you shortly after after.

During the appeal process, the crypto in question will be frozen and held until the dispute is resolved.

Sellers of crypto

If the buyer has not yet sent funds or confirmed payment, please contact them first to try resolving the dispute.

If you cannot resolve the issue, click Appeal to customer support to start the dispute process. You will need to choose the reason for the appeal and add additional supplemental information about the transaction.

After filling out this information and clicking Confirm, you will be asked to contact the buyer again to resolve the dispute. If the buyer cannot be contacted or refuses to settle, click Continue to appeal. You will need to upload proof of non-payment and any other additional information about the failed transaction.

After submitting the appeal, customer support will contact the buyer. You can track the status by clicking Appeal details.

Customer support will make a decision and release the crypto to the correct party after investigating the issue.

How do I appeal a P2P order as a buyer?

If you have completed payment and the seller has not sent your crypto, try to contact the seller first.

After you have completed payment the Payment made will change to Contact seller. Resolving the issue directly with the seller will be the fastest way to complete the transaction.

If you cannot reach the seller or cannot resolve the issue by contacting them, the next step will be to file an appeal. Click Appeal on the order page to start the process.

You will need to upload proof of payment and submit the appeals form. Customer support will contact you shortly after.

During the appeal process, the crypto in question will be frozen and held until the dispute is resolved.

How do I appeal a P2P order as a seller?

If the buyer has not yet sent funds or confirmed payment, please contact them first to try resolving the dispute.

If you cannot resolve the issue, click Appeal to customer support to start the dispute process. You will need to choose the reason for the appeal and add additional supplemental information about the transaction.

After filling out this information and clicking Confirm, you will be asked to contact the buyer again to resolve the dispute. If the buyer cannot be contacted or refuses to settle, click Continue to appeal. You will need to upload proof of non-payment and any other additional information about the failed transaction.

After submitting the appeal, customer support will contact the buyer. You can track the status by clicking Appeal details.

Customer support will make a decision and release the crypto to the correct party after investigating the issue.

Why hasnt my crypto arrived?

Sometimes your crypto can be delayed. In most cases, the blockchain is taking more time or confirmations than expected. Check the confirmation requirements to learn how long it can take.

Troubleshooting

• Make sure you didn’t re-use an IOTA deposit address.
• Double check the deposit address. If you send crypto other than the one specified by the address, you won’t get it back.
• Double check the deposit amount. Any deposits less than the minimum will not be credited or refunded.
• If your deposit is unconfirmed in the blockchain you’ll have to contact the remittance platform for support.
• If your deposit is confirmed in the blockchain, you can contact us [email protected] with your deposit info so we can help.

Send us:

• Type of crypto
• Amount of deposit
• Address
• Transaction ID (TXID) or Hash ID

If you didn’t tag or used the wrong tag for your deposit, check the next steps in this article.

How do I fix a deposit with tag issues?

If you didn’t tag or used the wrong tag for your deposit, you’ll need to record a video and send it to us with a handwritten note at [email protected] so we can help.

• The video should record:
  • Logging into your withdrawal exchange (not OKX)
  • Your withdrawal record page
  • This transaction with the details (coin type, amount, TXID)
  • The withdrawal address
• The handwritten note:

I, (customer name), from (Country) Passport/ID holder with number XXXXX, deposited XXX (Amount) of (Crypto token) on Date (DD/MM/YY) at Time (HH:MM), into my OKX account, registered with (mobile number/email ID/phone number/email address).

The token didnt arrive at my OKX account because the correct tag is missing. I hereby declare that the details furnished above are correct and once the token is credit into my OKX account, the case is considered fully resolved.
(Please sign the note with your full name and date)