How to Start OKEx Trading in 2022: A Step-By-Step Guide for Beginners

How to Start OKEx Trading in 2022: A Step-By-Step Guide for Beginners


How to Register at OKEx


How to Register an OKEx Account on Web【PC】

Step 1: Go to OKEx website and click on the "Sign Up" button on top right.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 2: Choose your preferred registration method - phone number or email.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners

Register with email

You’ll be asked for the following information and click "Sign up".
  1. Email address.
  2. Password.
  3. Invite Code (you can request an invitation code from the one who invited you and fill it in. If no invitation code is available, it’s ok to leave it blank.)
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Input the code which OKEx sent to your email address.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Account has been created successfully.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Register with phone

You’ll be asked for the following information and click "Sign up".
  1. Phone.
  2. Password.
  3. Invite Code (you can request an invitation code from the one who invited you and fill it in. If no invitation code is available, it’s ok to leave it blank.)
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Input the code which OKEx sent to your phone.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Account has been created successfully.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners

How to Register with a Telegram account

Also, you have an option to open your account by Telegram account and you can do that in just few simple steps:

1. Click on Telegram button
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
2. Telegram login window will be opened, where you will need to enter your phone that you used to register in Telegram.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
3. Telegram just sent you a message. Please confirm access via Telegram.

4. Once you’ve accepted, OKEx is requesting access to: Your name and profile picture, click "Accept" button.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
After That You will be automatically redirected to the OKEx platform.

How to Register with a Google account

1. To sign up with a Google account, click on the corresponding button in the registration form.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
2. In the newly opened window, enter your phone number or email and click "Next".
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
3. Then enter the password for your Google account and click “Next”.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
After that, follow the instructions sent from the service to your email address.


How to Register an OKEx Account on your Phone【APP】

Step 1: Open OKEx mobile app and click "Sign up" button.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 2: Click "Create an account".
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 3: When you are at the registration page, Choose your preferred registration method - phone number or email.

Click on "Phone" to switch to the phone registration page.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Click on "Email" to go to the email registration page.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners

How to Install OKEx APP on Mobile Devices (iOS/Android)


For iOS devices

Step 1: Open "App Store".

Step 2: Input "OKEx" in the search box and search.

Step 3: Click on the "Download" button of the official OKEx app.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 4: Wait patiently for the downloading to complete.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
You can click "Open" or find the OKEx app on the home screen as soon as the installation is completed to start your journey to cryptocurrency!
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners

For Android devices

Step 1: Open "Play Store".

Step 2: Input "OKEx" in the search box and search.

Step 3: Click on the "Install" button of the official OKEx app.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 4: Wait patiently for the downloading to complete.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
You can click "Open" or find the OKEx app on the home screen as soon as the installation is completed to start your journey to cryptocurrency!
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners

How to Verify Account in OKEx


What documents are required?

Level one — basic ID
  • In level one, users are required to enter their nationality, name and document identification number.

Level two — photo ID
  • In level two, users are required to verify their identity with photo identification. They are also required to perform facial verification via Netverify.

Level three — disclaimer
  • After passing the first two levels, users can read the disclaimer on OKEx’s mobile app or web page to complete the third level of identity verification.


How do I complete identity verification level 1?

OKEx asks you to verify your identity to perform certain tasks on the exchange. You might have seen this process of verification referred to as KYC (Know Your Customer), and we do this to keep the exchange safe from fraud and other illicit activities.

Without verification you can still use your account to deposit, but you will not be able to withdraw funds and your trading will be limited.

Level 1 asks you to verify your personal information so that we can increase your daily withdrawal limit to the equivalent of 200 BTC.

【PC】

Go to the account profile icon, found in the top navigation bar. Click on the icon and choose Verification from the dropdown menu.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Choose Individual account if you are trading for your personal purposes. You’ll be asked for some combination of the following information, depending on your country:
  • Nationality
  • ID type
  • ID number
  • Legal first, middle, and last name
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
If you’ve input valid information, verification should happen immediately.

Choose Corporate account if you are trading on behalf of a company or organization. You’ll be asked for some combination of the following information, depending on your country:
  • Nationality
  • Company name
  • Company registration number
  • Date of incorporation
  • Address and postal code
  • Consent documentation
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Information about legal representation, controller(s), and authorized account users

【APP】

In the OKEx app, look for the profile icon in the app header. Tap on the icon, then choose Verification from the menu. Tap Verify and you’ll be asked for some combination of the following information, depending on your country:
  • Nationality
  • ID type
  • ID number
  • Legal first, middle, and last name
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
If you’ve input information correctly, verification should be instant and you’ll see a notification that you have been “Approved” for withdrawal.

How do I complete identity verification level 2?

Level 2 asks you to further verify your identity with photos. When you have verified, your daily withdrawal limit increases to the equivalent of 500 BTC.

【PC】

Go to the account profile icon, found in the top navigation bar. Click on the icon and choose Verification from the dropdown menu.

You should see a “Verified” status noted next to Level 1. If you do not, first complete Level 1 before moving to the next level. If you’re ready to proceed, you’ll be asked to submit the following:
  • Photos of the front and back of your ID document
  • A photo of your face
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
All photos will be taken at the time of verification, using your webcam or mobile phone. You will not be able to upload existing photos.

Unlike Level 1, Level 2 takes some time to process. You should receive your results within 3 days. If you haven’t heard from us in that time, contact support at [email protected].

【APP】

In the OKEx app, look for the profile icon in the app header. Tap on the icon, then choose Verification from the menu. Tap Verify at Level 2.

Your phone may ask you to give permission to the app to take photos. Tap “Allow” to proceed. Next you’ll be asked to take photos of the following
  • The front and back of your ID document
  • Your face
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
All photos will be taken at the time of verification, using your mobile phone. You will not be able to upload existing photos.

How to Deposit in OKEx


How do I Buy Crypto in local currency?

It’s easy to buy crypto in your local currency with OKEx. You can purchase crypto using these simple steps:

1. Log in to your OKEx account and click "Buy Crypto" in the top menu.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
2. You’ll see the Quick Trade tab with the interactive Buy widget. First, choose the currency you want to use to make the purchase. Then, choose the crypto you want to buy.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
3. Enter the amount of your local currency you want to use to purchase crypto. Alternatively, you can select how much crypto you want to buy and we’ll calculate how much you will need to pay for it.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
4. Select the payment method for purchasing crypto. Depending on your region, there might be several different options of how you can buy.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
5. Click Buy to create your purchase order.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
6. In the Quick Trade section you will see all of the offers that you can use to purchase crypto. The best offer is highlighted, and is based on fees, delivery time and seller rating. To get more information about the seller, click the information button.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
7. Click Buy to finalize your order after selecting the best offer. OKEx uses third party providers for purchasing crypto. You will be taken to the sellers website to complete the purchase. Click Pay with vendor to leave OKEx and finish your purchase.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
8. You’ll be redirected to the provider’s site where you can complete the purchase. After processing, you’re all set to receive crypto into your funding account.

Enter the amount of local currency you want to use to make the purchase in the You pay section. If you want to buy a specific amount of crypto, enter it in the You receive section.

How to Deposit Crypto


【PC】

Step 1: Go to the Deposit section

Once you are logged in, click "Deposit" or navigate to “Assets” from the top right of the OKEx homepage and click on "Deposit", it will show the deposit page.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 2: Select crypto to deposit

Select crypto you want to deposit and its deposit network. In our example, we are depositing BTC. When depositing BTC, you can choose “BTC-Bitcoin,” “BTCK-ERC20,” “BTC-Lightning” and “BTCK-OKExChain” as the deposit network.

After making your selection, click Continue.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
First-time users may see a pop-up reminding them to only deposit the relevant asset to the address provided and that mistakes are irreversible. Click OK to proceed.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 3: Select and confirm your deposit address

Once you have selected the deposit currency, you can choose the account to receive the funds. The available options are Funding Account and Trading Account.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
After you have chosen the receiving account, select a BTC deposit address from the dropdown menu or click on Add new address to proceed.

Now you can deposit BTC into your OKEx account by sending it to the chosen address. You can also review your deposit history at the bottom of the “Deposit” section.

【APP】

Step 1: Navigate to the deposit section

First, tap Assets on the bottom toolbar.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Then, on the “Overview” section, tap Deposit.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 2: Choose which cryptocurrency to deposit

On the “Deposit” screen, search for the cryptocurrency you want to deposit in the field at the top. You can also scroll through the list of assets available. To proceed, tap the relevant asset.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 3: Make your deposit

You’ll be presented with a QR code representing your OKEx account address and the same address in its raw form on the next screen.

Copy the deposit address and paste it into the recipient address field of the cryptocurrency wallet from which you want to send your funds. Alternatively, if your wallet has a QR code reader, you can simply scan the QR code provided.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Next, enter the amount of the cryptocurrency you want to deposit in your wallet. Double-check the details entered — it’s very important to confirm that the recipient — i.e., receiving — address entered is identical to the one OKEx provided. Entering the wrong address here will result in loss of funds.

Finally, tap Confirm or similar in your wallet to initiate your deposit. When the cryptocurrency network confirms the transaction, your deposit will appear in your OKEx account.


How to Buy Crypto using OKEx P2P Trading

In order to use the P2P trading section on OKEx, you need to have an identity-verified account (aka KYC). If you don’t have an account yet, you can sign up here and follow our tutorial.

Those who have a verified account can log in and click on Buy/Sell from the top menu. On the next page, click on P2P trade to open the P2P trading section.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
The P2P trading section has several filters available for users to select their preferences. You can start by choosing whether you wish to buy a cryptocurrency with fiat. After this, you can select your preferred crypto and fiat currencies, and you can use the optional payment method filter to select a specific method of payment.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Your transaction should be processed within fifteen minutes. Please do not cancel your order prematurely.


How to Trade Crypto at OKEx

Spot Trading

Transferring crypto to your Spot Account

In order to start trading crypto on the Spot Trading market, you will need to first transfer your crypto assets from the “Funding Account” to the “Spot Account.” This can be done via the Transfer option, accessible from the “Assets” drop-down list in the top menu.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
The “Transfer” screen will allow you to select your desired coin or token, view its available balance and transfer all or a specific amount between different accounts.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
For this example, once you have moved your desired crypto from the “Funding Account” to the “Spot Account,” you can proceed to “Spot Trading.”

Viewing the Spot Trading market

You can access the Spot Trading market by navigating to “Trade” on the top menu, then choosing Basic trading.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
The Spot Trading screen displays a variety of useful information for traders and allows you to pick from the numerous market pairs available for trading. For instance, the image below shows the BTC/USDT market, which opens by default when you start Spot Trading.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
The BTC/USDT pair denotes that, in this market, you will be trading between BTC and USDT. The large figure displayed here (i.e., 49,239.1) represents the price of a single BTC in USDT terms, and its red color indicates that this figure recently dropped (in this case, by -2.44%).


Trade

Choosing a trading pair
Use this menu to view quotations for multiple trading pairs and contract types, such as spot, futures, perpetual swaps and options.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Switching selection modes
Tap on the highlighted icon to switch between assets and select your instrument type.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Choosing instrument type
You can select specific instruments in this part of the menu. Let’s pick “Perpetual” for this tour.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Selecting the underlying
After selecting your instrument type, you can then choose which type of underlying crypto asset you want to trade.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Switching your position mode
You can choose a position mode of cross or isolated that determines how your position margin is used. In cross mode, positions of the same settlement currency will be calculated together. In isolated mode, position risk is calculated independently and will not affect assets outside of your position.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Setting a stop loss and take profit
Set the price levels where you want to trigger an order. This will help you manage your risk and keep your capital safe by insuring you exit your trade exactly at the price you want.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners

Assets and Orders

Tracking asset distribution
This is a visual representation of all of your collateral assets.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Your positions
Track your open positions and see the health of your individual trades. You can edit the position, adjust leverage, and even add stop losses and take profit levels.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Open orders
All your pending transactions and orders that aren’t fully filled can be edited before they are closed.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Order history
Track your completed trades and previous orders to see your performance.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners

Settings

Account type
You can change your account type in “Settings” directly from the trading environment.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Choosing your account type
Change your account type between spot, single-currency cross and multi-currency cross.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Selecting your account type
Customize your account mode and permissions based on your trading preferences.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Switching between layouts
Customize the layout to match your trading style. Switch from Traditional to Options to focus on your puts and calls.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners

Executing a spot market trade

Once you select your desired market and trading pair, you can execute a trade. For this example, we have selected the ETH/USDT pair from the USDT market.

The image below shows how, at the time of writing, 1 ETH was trading for 4,306.28 USDT. In order to execute a buy trade, you would simply enter the amount of ETH in the “Amount (ETH)” field to the left side of the price info and chart.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
By default, the “Order Type” will be set to “Limit,” which means your order will be executed at your chosen price or better. Advanced traders can change the “Order Type” to suit their needs.

The “Price (USDT)” field also automatically displays the last traded price and is changeable. If you set your desired price lower than the market rate, your order will join others in the Order Book until it is filled.

You can see the “Order Book” on the far right side, representing the market liquidity from both buyers and sellers. The red figures denote prices sellers are asking for their corresponding amounts in ETH while the green figures represent prices buyers are willing to offer for the amounts they wish to purchase.

These figures are consolidated by price and do not necessarily represent a single buyer or seller. The current market price represents the point where the asks and bids (sellers and buyers) converge in the Order Book.

Once you decide on your desired price, enter it into the “Price (USDT)” field followed by the “Amount (ETH)” you wish to buy. You will then be shown your “Total (USDT)” figure and can click on Buy ETH to submit your order, provided you have enough funds (USDT) in your Spot Trading account.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Submitted orders remain open until they get filled or are canceled by you. You can view these in the Open Orders tab on the same page, and review older, filled orders in the Order History tab. Both these tabs also provide useful information such as the “Filled Ratio” and average filled price.

Once your submitted order is filled by the market, you will have successfully executed a crypto trade on OKEx.

The coins or tokens acquired via this trade should now be available to you in the “Spot Account” balance and can be transferred to other accounts or to the Funding Account before you can withdraw them using the Withdraw option from the “Assets” drop-down list.

Spot Trading - Instruction of Order Types


1. Limit Order

A limit order is an order to buy or sell an amount at a specific price or better. After the order is placed, the system will post it on the order book, and match it with the orders available - at the price specified or better.

Case 1: Assuming that the current BTC market price is 13,000 USDT, if a user wants to buy at 12,900 USDT, he can select order type “Limit” and set the buy price as 12,900 USDT. After the order is placed, the order will be filled automatically when the price drops to 12,900 USDT or below.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
2. Advanced Limit Order

Advanced limit order offers 3 more order options than a regular limit order, including “Post Only”, “Fill or Kill” and “Immediate or Cancel”. The regular limit order has been defaulted as “Good till Canceled”.

(1) Post Only: it never takes liquidity and makes sure the user will be a market maker. If a post-only limit order would cause a match with an existing order, the order will be canceled.

(2) Fill or Kill: it makes sure the order is executed or canceled entirely without partial fulfillments.

(3) Immediate or Cancel: it requires all or part of the order to be executed immediately, and any unfilled parts of the order are cancelled.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Examples, if a user wants to buy BTC and the order book is shown as below:
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
(1) The user wants to get a Maker Fee, he can select the “Post Only” option under the Advanced Limit Order. If the buy price is 18,726 USDT, the order will not be filled, so the order will be placed and the user will be maker. If the buy price is 18,737.25 USDT, the order will be executed with the sell one in the order book, and the user will be taker, then the order will be cancelled immediately;

(2) If the user selects the “Fill or Kill” option, sets the buy price as 18,745.75 USDT and the order amount as 300 BTC, as the total available amount on the order book is 266 BTC (1+1+8+100+156), the order amount is not fulfilled (300-266=34 BTC) so the order will be canceled entirely. But if the order amount is 266 or less than 266 BTC, the order will be placed and filed;

(3) The user selected the “Immediate or Cancel” option, set the buy price as 18,745.75 USDT and the order amount is 300 BTC, as the total available amount on the order book is 266 BTC (1+1+8+100+156), 34 BTC (300-266) will not be fulfilled, so the order will only be executed with 266 BTC and the unfulfilled 34 BTC will be canceled.

3. Market Order

A market order is an order to buy or sell an amount immediately at current market price. Note: Value of single market price order cannot exceed 100,000 USDT.

Case 1: Assuming that the current BTC market price is 13,000 USDT, if a user wants to buy BTC immediately at market price, he can select order type “Market” and set the buying amount as, for example, 20,000 USDT. After the order is placed, the order will be filled immediately, the unfilled part of the order will be canceled. In a fast-moving market, the final buy price of this order may not be 13,000 USDT, but the real-time market price, which may be higher than 13,000 USDT or lower than 13,000 USDT.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
4. Stop Order

Stop order is a kind of algorithm trading strategy by which users can predefine the trigger price and the order price, and the order will be placed automatically with the preset order price once the market price reaches the predefined trigger price. Stop orders can be divided into conditional orders and OCO orders. Stop-loss only and take-profit only can be set via a conditional order. OCO order can set stop-loss and take-profit simultaneously, and when one is triggered, the other will be invalid. Stop order will freeze the corresponding assets in advance.

Case 1: Conditional Order

The current market price of BTC is 9,700(USDT), and User A thinks that the price will pop up if it can crush the resistance below 10,000 (USDT). Then the user A can set buy-in when the price reaches at 10,000(USDT) via a conditional order. Setting steps: select order type [ Stop Order] -- [Conditional], and set the parameters to trigger price: 10,000(USDT), order price:10,000(USDT), Amount:10, then click [Buy BTC] to submit the order. The conditional order will be triggered when the BTC market price reaches 10,000(USDT), and appear in the order book as a limit order with an order price of 10,000(USDT) and an order amount of 10 BTC.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Case 2: OCO orders

The current market price of BTC is 9,500(USDT). User B thinks that the price will form a resistance at 10,000 (USDT), and a further downtrend will occur if the price falls to 9,000(USDT), so he wants to lock the profit when the price reaches 10,000 (USDT), and stop the losses when the price drops to 9,000(USDT). Then the user B can sell his BTC with an OCO order. Setting steps: select order type [ Stop Order] -- [OCO], and set the parameters to TP trigger price: 10,000(USDT), TP order price:10,000(USDT), SL trigger price:9,000(USDT), SL order price:9,000(USDT), Amount:10, then click [Sell BTC] to submit the order. T/P will be triggered when the BTC market price reaches 10,000(USDT), and appear in the order book as a limit order with an order price of 10,000(USDT) and an order amount of 10 BTC. The S/L settings will become invalid.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Note: If there is a huge price volatility, the stop order may not be filled after being triggered.

5. Trigger Order

Trigger Order is a set of instructions for placing a trade order at predefined parameters. When the latest market price reaches the trigger price, the system will automatically place order according to the pre-set price and amount.

Trigger Order will not freeze the corresponding assets in advance. When a Trigger Order is triggered, if the users account balance is lower than the order amount, the system will automatically place order according to the actual balance. If the users account balance is lower than the minimum trading amount, order cannot be placed.

(1) Trigger - Limit:If a user places a stop order with the limit price, when the stop order is triggered, the system will put the order to the market in the form of a limit order.

Case 1 (Buy with Trigger - Limit):

BTC is at 6,600 USDT and the user believes if the price falls to 6,500 USDT, it falls further. Thus, the user wants to buy BTC at 6,450 USDT when the price reaches 6,500 USDT. As shown in the figure below: select the order type "Trigger Order", set the trigger price to 6,500 USDT, and the order price as 6,450 USDT with the amount of 10 BTC. When the price of BTC reaches 6,500 USDT or below, the condition of the trigger price is met, the order will be triggered, and the system will put the order to the market in the form of a limit order: the buy price is 6,450 USDT, and the buy amount is 10 BTC. Note: If the users available USDT balance is 1,000 USDT at this time, because 1,000 USDT is not enough to buy the order amount (10 BTC), the system will put the limit order to the market with the amount that 1,000 USDT can buy, if the users available balance is 0 USDT at this time, the order will not be placed.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Case 2 (Sell with Trigger - Limit):

BTC is at 6,600 USDT and the user believes the price will rise further if it can reach 6,800 USDT. Thus, the user wants to sell 10 BTC at 6,850 USDT when the price reaches 6,800 USDT. He can open a Trigger-Limit order, as shown in the figure below: when the price reaches 6,800 USDT or above, the order will be triggered, and the system will put the order to the market in the form of a limit order: the sell price is 6,850 USDT, and the sell amount is 10. If the user has only 8 BTC balance at this time, which is lower than the order amount (10 BTC), the system will automatically post an order of 8 BTC to the market. If the users balance is 0.0001 BTC which is smaller than the minimum trading amount 0.001 BTC, the order cannot be placed.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
When using Trigger - Limit,to ensure that the order can be filled after being triggered, it is recommended to set the order price and trigger price as two prices close to each other.

(2) Trigger - Market:If a user places a stop order with the market price, when the trigger order is triggered, the system will put the order to the market in the form of a market order, enabling the order to be filled quickly.

Case 1(Buy with Trigger - Market):

Assuming that the current BTC price is 6,900 USDT, the user wants to immediately buy BTC at the market price when the BTC price reaches 7,000 USDT, and the purchase amount is 14,000 USDT. As shown in the figure below: select the order type "Trigger Order", set the trigger price to 7,000 USDT, and set the order price as the market price with the amount of 14,000 USDT. When the price of BTC reaches 7,000 USDT or reaches above 7,000 USDT, the condition of the trigger price is met, so the order is triggered, and the system will put the order to the market in the form of a market order: the purchase price is the market price, and the purchase amount is 14,000 USDT. Note: If the users available USDT balance is 10,000 USDT, the system will put the market order to the market with the purchase amount of 10,000 USDT as 10,000 USDT is less than the order amount of 14,000 USDT; if the users available balance is 0 USDT at this time, the order will not be placed.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Case 2(Sell with Trigger - Market):

Assuming that the current BTC price is 6,900 USDT, the user wants to immediately sell BTC at the market price when the BTC price reaches 6,600 USDT, and the sell amount is 4 BTC. As shown in the figure below: Select the order type "Trigger Order", set the trigger price to 6,600 USDT, and set the order price as the market price with the amount of 4 BTC. When the price of BTC reaches 6,600 USDT or reaches below 6,600 USDT, the condition of the trigger price is met, so the order is triggered, and the system will put the order to the market in the form of a market order: the sell price is the market price, and the sell amount is 4 BTC. Note: If the users available BTC balance is 2 BTC, the system will put the market order to the market with the sell amount of 2 BTC as 2 BTC is less than the order amount of 4 BTC; if the users available balance is 0 BTC at this time, the order will not be placed.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners

6. Trail Order

Trail orders allows user to set in advance strategy for significant swings in the market. When the last price reaches maximum (or minimum) market price after trail order is submitted (1±user-defined callback rate), this triggers the order to be executed on the market. The callback rate ranges from 0.1% to 5%.

When a Trail order is triggered, if the users account balance is lower than the order amount, the system will automatically place order according to the actual balance. If the users account balance is lower than the minimum trading amount, order cannot be placed.

Case 1: The current price of BTC is19,000 USDT. The user believes the BTC market will go down but rebound on a certain price floor. If the user wants to execute a buy order at the market price when the rebound rate exceeds the pre-set “callback rate”, he can place a trail order as follows:
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Assuming the market swings as follow:

BTC market price falls from 19,000 USDT and reaches the lowest point at 17,800 USDT, 17,800

In summary, trail order would only be sent in the following conditions:

A buy trail order will be placed when trigger price = lowest price, and rebound rate = callback rate.

A sell trail order will be placed when trigger price = callback rate.

7. Iceberg Order

An iceberg order is an algorithmic order type allowing users to avoid place a large order while avoiding slippage. An iceberg order automatically breaks up a user´s large order into multiple smaller orders. These orders will be placed on the market according to the latest best bid and ask price as well as the parameters set by the user. When one of the smaller orders has completely filled, or the latest market price has deviated significantly from the price of the current order, a new order will be placed automatically.

Case 1: A user would like to buy 1,000 BTC and does not want to increase the cost. He can place an iceberg order:
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
The system will automatically place an iceberg order. The amount of each order will be 80% - 100% of the single average amount. The order price will be the latest buy price* (1-price variance). The price variance ranges from 0.01% to 1%. Once the order completely filled, a new order will be placed. When the last market price exceeds 2*(order variance), the previous order would be cancelled and a new one will be placed.

When the amount traded equals the total order amount, the iceberg trade has been filled. When the last market price exceeds the highest buy price of 20,000 USDT, the iceberg order would be temporarily halted. After the price falls down to 20,000 USDT, the iceberg order would be recommenced.

8. Time-weighted average price (TWAP)

Time-weighted average price (TWAP) is the average price of an instrument over a specified time. TWAP is a strategy that will attempt to execute an order which trades in slices of order quantity at regular intervals of time as specified by users. The purpose of TWAP is to minimize the market impact on basket orders.

Case 1: The user would like to buy 1000 BTC and place an order as TWAP.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Assuming the order book as below:
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
The user set the Price Variance as 1%, the Max Buy Limit Price is thus set as 18,726.93 USDT * (1 + 1.00%) = 18,914.19 USDT. System would then compute the current aggregated sell quantities posted in the order in which the price is lower than mentioned 8,914.19 USDT (which is 156+100+8+1+1=266). Subsequently the system would take a reference on user-defined sweep ratio so to determine the sliced order size, in this case, which is 13.3 BTC (266*5%). The sliced limit buy order would be posted at USDT 18914.19 for 13.3 BTC. All unfilled order quantities would not be posted as pending order but would be cancelled.

Order would be resent according to user-defined time intervals with an updated price and quantities. In case the sliced order price reaches the max/min price limit defined by the user, the order would be sent at the max/min price as defined. Said order would be automatically cancelled should there be no matched price in the market. In case the sliced order quantities reaches the max/min order quantity defined by the user, the order would be sent at the user-defined quantity accordingly.

Notes: The price variance ranges from 0.01% to 1%, sweep ratio ranges from 0.01% to 100%, and time interval ranges from 5 to 120s.

Futures Trading

What are Futures Contracts? How to Trade Them?

What are Futures Contracts?

Futures contract is an agreement to trade a particular commodity or financial instrument at a predetermined price at a specified time in the future.

In a futures contract, both counter-parties have their obligations and rights.

For example: Both counter-parties agree on 10 contracts of the delivery of soybean at the price $5000. Then the buyer has an obligation and right to buy 10 tons of soybean at the price $5000 on a specific date. At the same time, the seller has an obligation and right to sell 10 tons of soybean at the price $5000 on the same date. The contract that represents the obligations and rights of both counter-parties is a futures contract.

But most of the time, investors do not ask for physical delivery. Instead, before the contract expires, which is also prior to the delivery day, investors will close the position to profit from the the price difference.

How to Trade Futures Contracts?

1. According to the BTC price movement, user may choose to open long or short position of different delivery dates. Currently, OKEx supports weekly, bi-weekly, quarterly and bi-quarterly contracts.

2. Weekly contracts will be settled on the imminent Friday.

Bi-weekly contracts will be settled on next Friday.

Quarterly and bi-quarterly contracts will be settled on the last Friday of March, June, September and December.

3. User will have to enter the quantity and price to place an order. When creating an order, the margin required is the value of the filled contract in BTC equivalent divided by the leverage multiplier. Order can only be placed when the account equity balance is larger than or equal to the margin.

4. When creating a new futures account, user will have to choose the margin mode before trading. Different margin modes have different margin formulae and risk management systems. User may switch the margin mode when he/she does not have any opened position and order (margin of all contract = zero).

In cross-margin mode, the risks and profits of all holding positions will be shared together. Under this mode, the minimum margin ratio for opening a position is 100%.

In fixed-margin mode, the margins and profits of each position will be isolated. User can only open a position when the equity balance is larger than the initial margin. However, the initial margin for each contract might be different.

5. Once the order is filled, user will hold the respective positions (long or short). In cross-margin mode, the equity balance of futures account has to be larger than 10% of the holding positions for 10x leverage contracts; 20% for 20x leverage contracts. In fixed-margin mode, the UPL varies based on the latest market price, but the margin remains the same as initial margin. Once the margin ratio drops to or below 10% (10x) / 20% (20x), our system will take over and force-liquidate the position(s).

6. User may open more or close position(s) anytime to take profit / stop loss.

7. On the delivery day, all opened positions will be closed at market price(USD). The profit / loss will be transferred to the futures account under "Realized profit loss".

8. After delivery, the societal losses will be covered proportionally by the accounts with realised profits from the same contract.

9. After settlement, all realized profit and loss will be transferred to the equity balance.

10. The existing contract ends. New contracts will be launched.


How Do I Manage My Open Orders? How to Open an Order?

How Do I Manage My Open Orders?

All open orders can be found under "Orders" page, and you can always cancel them before they are filled.

"Margin" only includes the margin needed for unfilled contract(s). While "Fee" only includes the fee charged for filled contract(s).

How to Open an Order?

How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
a) Choose the expiration type: weekly, bi-weekly, quarterly or bi-quarterly

b) Enter the price (USD) and quantity (contracts). System will calculate the available number of contracts for opening and the margin ratio after opening position.

c) Choose the execution type (Open Long, Open Short, Close Long, Close Short) to submit the order.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Under cross-margin mode, 10x leverage, an order can only be opened when the margin ratio is larger than or equal to 90%; for 20x leverage, an order can only be opened when the margin ratio is larger than or equal to 80%. Under fixed-margin mode, an order can only be opened when the available margin is larger than the margin required.

Open Long: Buy to open the position, you would profit if the price rises.

Close Long: Sell to close the position. Taking the opposing position from the long position which is no longer desirable.

Open Short: Sell to open the position, you would profit if the price falls.

Close Short: Buy to close the position. Taking the opposing position from the short position which is no longer desirable.

How to Withdraw at OKEx


How to Withdraw Crypto


【PC】

Step 1: Go to the withdrawal section

Hover over “Assets” to open the menu and click Withdraw from the dropdown list.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 2: Select crypto to withdraw

Select crypto you want to withdraw from your OKEx account using the dropdown menu. In our example, we are withdrawing BTC. The withdrawal method options for BTC are “On-chain” or “Internal.”

The supported withdrawal networks are “BTC-Bitcoin,” “BTC-Lightning,” “BTCK-ERC20” and “BTCK-OKExChain.” For this example, we selected BTC withdrawn on-chain via the BTC network.

Click Continue to proceed.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 3: Enter and confirm the withdrawal details

After you have chosen the withdrawal method, enter the withdrawal address from the intended receiving wallet and the amount you want to withdraw. You can also name your receiving address to make future withdrawals faster. Then, select the account from which you want to withdraw.

After you have confirmed the withdrawal details, click Continue.

The next pop-up will ask you for your Funds password and, if you set one up, an “SMS code.” Enter them and click Confirm to submit your withdrawal request.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners

【APP】

Step 1: Head to the “Withdraw” section

On the “Overview” page, tap Withdrawal.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
If it’s your first time withdrawing using the application, you might be asked to link your phone number or authenticator app and set an additional password. If so, tap Link to begin the process.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Then, follow the onscreen prompts to link your OKEx account to your authenticator app. Complete the email verification and enter the six-digit code shown in the authenticator app. Next, set up your funds password to access the OKEx application’s full feature set.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 2: Choose which crypto to withdraw

In the “Withdraw” section, scroll down to or search for the cryptocurrency you want to withdraw. Tap the asset to continue.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 3: Enter your withdrawal details

Fill in the details of your withdrawal. You will need to enter the intended receiving address from the wallet to which you want to withdraw and the amount you want to withdraw.

You can usually leave the default withdrawal fee in the “Fees” field. However, if your transaction is particularly urgent, you can consider increasing the fee.

When you have entered your details, double-check the address and tap Submit.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
On the following screen, complete the additional security steps by entering the password and codes requested. Finally, tap Confirm to initiate your withdrawal request.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Your funds should appear in the receiving wallet as soon as the relevant blockchain confirms the transaction.

How to Sell Crypto

1. Log in to your OKEx account and click "Buy Crypto" in the top menu.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
2. You’ll see the Quick Trade tab with the interactive Buy widget. Click "SELL"
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
3. Select cryptocurrency and USD from the dropdown and enter the amount you want in either currency
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
4. Select how you want to pay from a variety of supported payment methods powered by our partners
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
5. Once your payment is confirmed, your cryptocurrency will automatically be transferred to your OKEx account

How to Sell Crypto using OKEx P2P trading

Preliminary steps before using OKEx P2P trading

In order to use the P2P trading section on OKEx, you need to have an identity-verified account (aka KYC). If you don’t have an account yet, you can sign up here and follow our tutorial.

Additionally, you will need to enter at least one payment-receiving method to your account in order to sell crypto and receive fiat in exchange. This is explained in the first step below.

Step 1: Set up a receiving account for OKEx P2P trading

Those who have a verified account can log in and click on Buy/Sell from the top menu. On the next page, click on P2P trade to open the P2P trading section.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Next, you need to click on Management and then Settings to start setting up a receiving account before you can execute a crypto-to-fiat conversion.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
On the settings page, you have to scroll down to the “Payment setting” tab and select “Receiving account” before clicking on +Add more.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
You will now be able to add a bank account or any other supported payment-receiving method to your account. Please note that you cannot change your name on this window, since any payment method you link to your OKEx account needs to match your real name.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Once you’ve added a receiving account, you will be set to go back to the P2P section and follow the next steps as outlined below.

Step 2: Select your preferred crypto and fiat currencies

The P2P trading section has several filters available for users to select their preferences. You can start by choosing whether you wish to buy a cryptocurrency with fiat or sell crypto for fiat. After this, you can select your preferred crypto and fiat currencies, and you can use the optional payment method filter to select a specific method of payment.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
In this tutorial, we will be converting crypto to fiat by selling USDT, so we will select the sell option and will be using USDT as the cryptocurrency and PKR (Pakistani rupee) as the fiat currency, as shown in the screenshot below.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Currently, the supported cryptocurrencies on OKEx P2P include USDT, BTC and ETH, whereas fiat currencies have 28 options, including some of the most popular local currencies from around the world.

Step 3: Select an advertiser from the available options

In order to convert our crypto to fiat, we will be selling it to an advertiser with an open offer. The P2P trading page lists all the available advertisers that meet our preset conditions — i.e., willing to take our USDT and pay in PKR fiat.

There are various factors to consider before choosing an advertiser for our transaction. All of these are highlighted in the screenshot below.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
The list of advertisers is accompanied by various stats and labels, as shown above. The verified label, for instance, is important because it means that the particular advertiser has performed identity verification and meets the minimum requirements for obtaining the badge.

Similarly, every advertiser’s stats are shown below their name, these include the number of total orders executed by that advertiser and their successful completion rate. Advertisers with a high number of orders as well as a good completion rate (one that is closer to 100%) should be preferred.

Other factors include advertisers’ limits, which are denoted in a separate column and show the minimum and maximum amounts the advertisers are willing to exchange.

While the advertisers are sorted on the basis of price (with the highest price on top), your decision should take all the aforementioned factors into account as well as the supported payment methods. In the screenshot above, we can see that some advertisers support multiple payment methods, including bank transfers as well as mobile payments, while others only support only bank transfers.

Once you’ve selected an appropriate advertiser that meets your requirements, you can click on sell USDT to proceed with the order.

Step 4: Place your P2P order

You will be presented with a pop-up window with details about the advertiser you selected in the previous step as well as fields you need to fill in order to place your P2P order.

Here you will enter the amount of USDT you wish to sell (your available USDT balance is shown under the field) and you will be shown the amount of fiat currency you will receive in exchange.

Once you verify all the details and select a payment method, click on sell USDT to proceed.

Please note that after this step you will not be able to cancel the order from your side.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 5: Wait for payment from the advertiser

After you place your order, the next screen will show you additional particulars, including the advertiser’s name (i.e., Payer’s name), your own receiving account details and order tracking information, such as the order number and time.

You will also see a chat window to your right, allowing you to communicate with the advertiser. However, since all the details are already set, there is not much need for any coordination apart from confirmation of payment.

Most advertisers will send you a screenshot of the payment via this chat for you to verify against your receiving account.

There are two particulars of note here, the first being the timer that starts at 15 minutes and runs down as you wait for payment from the advertiser. If the advertiser does not confirm the payment within this time, the order will be canceled.

The second thing to note is the inactive button that says “Release the crypto.” This button remains inactive until the advertiser confirms that they’ve paid you.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Step 6: Confirm receipt of payment and release crypto

As soon as the advertiser confirms that they’ve made the payment to your receiving account, you will be notified to verify and release crypto. At this point, you are advised to check your receiving account for the amount you were expecting as well as the payer details.

Once you are satisfied, you can click on the now-active Release the crypto button to complete the order.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
In the event that you don’t receive the payment in time, you can also click on Appeal to contact support and seek resolution.

After you release the crypto, you will see the order completion confirmation and can click on Asset Transfer to track transfer details.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
P2P trading rules for cancellations

OKEx P2P trading service prioritizes user convenience and safety. There are specific rules that apply to buyers and protect sellers on the platform (because sellers have already committed their assets to escrow when they place an order).

These rules apply to two categories of users: those who are new (less than three P2P orders completed) and those who are old (completed three or more P2P orders). New users who cancel five orders in a day before payment or three orders in a day after confirming payment, will face service restrictions. Meanwhile, older users will trigger restrictions if they cancel three orders on the same day before payment or one order after confirming payment.

The service restrictions scale with the number of triggers in a day. The first trigger results in a 15-minute ban from buying via P2P trades, Quick Buy/Sell, as well as from publishing or modifying buy orders. Additional triggers will result in a 1-hour ban, a 4-hour ban and then the user is banned for the entire day.

Frequently Asked Questions (FAQ)

Verification


What are the daily withdrawal limits for users?

For daily withdrawal limits, identity verification is not required if users make a daily withdrawal of less than 10 BTC. Level one users may withdraw a maximum of 200 BTC per day. For both level two and three users, the daily withdrawal limit is 500 BTC.
ID verification Daily withdrawal limits
Unverified account 10 BTC
Level 1 200 BTC
Level 2 500 BTC
Level 3 500 BTC


What are the cumulative P2P transaction limits for users?

OKEx also allows users to buy crypto via peer-to-peer channels. There are cumulative P2P transactions limits for three levels of users — $500 for level one, $10,000 for level two and $100,000 for level three.
ID verification Cumulative P2P transaction limits
Level 1 $500
Level 2 $10,000
Level 3 $100,000


What is corporate account identity verification?

For corporate users, there are two levels of identity verification:
  1. Basic
  2. Advanced
Note that the requirements apply to institutions that do not support peer-to-peer trading.

For the first level of verification, companies are required to provide basic information — such as the country of registration, company name and company registration number. Details of the required documents can be found in the table below.
# Level 1: Basic
1 Country of registration
2 Company Name
3 Company registration number
4 Registered address and operational address
5 Actual controllers (or partners), directors and ultimate beneficiary owner information (e.g., legal representative, actual controller, account user)
6 A declaration that the company has no bearer shares
# Level 2: Advanced
Business Information
1 Company introduction
2 Customer type
3 Source of funds
4 Estimated monthly trading volume
5 Total assets managed
Company Documents
1 Certificate of Incorporation Business Registration
2 Shareholder structure chart
3 Company Memorandum Articles of Association (MAA)
4 Certificate of Incumbency/Annual Return
5 Account opening authorization letter
6 Actual controller/Ultimate Beneficiary Owner/authorized account operator proof
7 AML policy

For the certificate of incumbency or annual return, institutions are required to provide the details and documents of the company’s directors and beneficiary shareholders in the previous fiscal year. Institutions are also required to provide documentary proof confirming the company’s shareholder structure, ownership and management.

Identity and proof of address are required for the actual controller, ultimate beneficiary owner and authorized account operator.


How long will it take to verify my identity?

OKEx verifies your identity to keep both your account and the exchange safe. Here what you can expect for each level of verification:

Level 1: You should get your result instantly, if you’ve correctly input your information.

Level 2: Can take up to 3 days. Please be sure to submit valid, unexpired documents.

Level 3: Can take up to 3 days. Please be sure to follow on-screen instruction to ensure your submission is accepted.

During times of high interest in cryptocurrency wait times may increase. We thank you for your patience during these times. You will receive confirmation that you’ve been verified by SMS or email notification. If you haven’t heard from us after 3 days, contact support at [email protected].

Deposit


What currencies and crypto are supported in Buy crypto?

You can find the full list of currencies you can purchase with and the crypto available for purchase by navigating to the Buy crypto page.

Select the currency drop down to see available currencies.

Then select the crypto drop down to view what is available for purchase.

If the crypto you want to buy isn’t listed in Buy crypto, check the Markets page to see a full list of tradable assets on OKEx.


What payment methods are supported in Buy crypto?

OKEx supports many different payment methods depending on your region and the type of currency you want to buy crypto with.

To see which payment methods are available to you, navigate to the Buy Crypto page. Choose the type of local currency you want to make the purchase with and how much crypto you want to buy.

In the Pay With dropdown menu, you can see the types of Payment Methods available for Buy Crypto.

If you do not see your desired payment method and P2P is available in your region, navigate to the P2P page to see more options.


I haven’t received my crypto or payment in a P2P order

Buyers of crypto

If you have completed payment and the seller has not sent your crypto, try to contact the seller first.

After you have completed payment the Payment made will change to Contact seller. Resolving the issue directly with the seller will be the fastest way to complete the transaction.

If you cannot reach the seller or cannot resolve the issue by contacting them, the next step will be to file an appeal. Click Appeal on the order page to start the process.

You will need to upload proof of payment and submit the appeals form. Customer support will contact you shortly after after.

During the appeal process, the crypto in question will be frozen and held until the dispute is resolved.

Sellers of crypto

If the buyer has not yet sent funds or confirmed payment, please contact them first to try resolving the dispute.

If you cannot resolve the issue, click Appeal to customer support to start the dispute process. You will need to choose the reason for the appeal and add additional supplemental information about the transaction.

After filling out this information and clicking Confirm, you will be asked to contact the buyer again to resolve the dispute. If the buyer cannot be contacted or refuses to settle, click Continue to appeal. You will need to upload proof of non-payment and any other additional information about the failed transaction.

After submitting the appeal, customer support will contact the buyer. You can track the status by clicking Appeal details.

Customer support will make a decision and release the crypto to the correct party after investigating the issue.


How do I appeal a P2P order as a buyer?

If you have completed payment and the seller has not sent your crypto, try to contact the seller first.

After you have completed payment the Payment made will change to Contact seller. Resolving the issue directly with the seller will be the fastest way to complete the transaction.

If you cannot reach the seller or cannot resolve the issue by contacting them, the next step will be to file an appeal. Click Appeal on the order page to start the process.

You will need to upload proof of payment and submit the appeals form. Customer support will contact you shortly after.

During the appeal process, the crypto in question will be frozen and held until the dispute is resolved.


How do I appeal a P2P order as a seller?

If the buyer has not yet sent funds or confirmed payment, please contact them first to try resolving the dispute.

If you cannot resolve the issue, click Appeal to customer support to start the dispute process. You will need to choose the reason for the appeal and add additional supplemental information about the transaction.

After filling out this information and clicking Confirm, you will be asked to contact the buyer again to resolve the dispute. If the buyer cannot be contacted or refuses to settle, click Continue to appeal. You will need to upload proof of non-payment and any other additional information about the failed transaction.

After submitting the appeal, customer support will contact the buyer. You can track the status by clicking Appeal details.

Customer support will make a decision and release the crypto to the correct party after investigating the issue.


Why hasnt my crypto arrived?

Sometimes your crypto can be delayed. In most cases, the blockchain is taking more time or confirmations than expected. Check the confirmation requirements to learn how long it can take.

Troubleshooting
  • Make sure you didn’t re-use an IOTA deposit address.
  • Double check the deposit address. If you send crypto other than the one specified by the address, you won’t get it back.
  • Double check the deposit amount. Any deposits less than the minimum will not be credited or refunded.
  • If your deposit is unconfirmed in the blockchain you’ll have to contact the remittance platform for support.
  • If your deposit is confirmed in the blockchain, you can contact us [email protected] with your deposit info so we can help.
Send us:
  • Type of crypto
  • Amount of deposit
  • Address
  • Transaction ID (TXID) or Hash ID
If you didn’t tag or used the wrong tag for your deposit, check the next steps in this article.


How do I fix a deposit with tag issues?

If you didn’t tag or used the wrong tag for your deposit, you’ll need to record a video and send it to us with a handwritten note at [email protected] so we can help.
  • The video should record:
    • Logging into your withdrawal exchange (not OKEx)
    • Your withdrawal record page
    • This transaction with the details (coin type, amount, TXID)
    • The withdrawal address
  • The handwritten note:
I, (customer name), from (Country) Passport/ID holder with number XXXXX, deposited XXX (Amount) of (Crypto token) on Date (DD/MM/YY) at Time (HH:MM), into my OKEX account, registered with (mobile number/email ID/phone number/email address).

The token didnt arrive at my OKEX account because the correct tag is missing. I hereby declare that the details furnished above are correct and once the token is credit into my OKEX account, the case is considered fully resolved.
(Please sign the note with your full name and date)

Withdrawal


Why have I still not received my withdrawal?

After submission, a withdrawal request is sometimes sent for manual review by the OKEx compliance team. Some withdrawal requests — particularly large ones — must be approved before we can submit them to the relevant blockchain network. On occasion, we may require additional documentation from a user to process a withdrawal.

After the withdrawal has been approved, OKEx submits a transaction to the relevant blockchain network. The network fee included with the request must be large enough to incentivize network validators to include the transaction in a block. When a validator does include it in a block, you should see the transaction appear in your cryptocurrency wallet.

The funds will not be spendable immediately, however. Different blockchain networks and wallet apps require a different number of confirmations before they consider a transaction final and, therefore, spendable. Once you see a withdrawal appear in your wallet, just wait for a few more blocks to be added to the blockchain, and your balance will become spendable.


How do I find my transaction ID?

You can check the progress of any cryptocurrency transaction by entering its transaction ID into a blockchain explorer. The process for finding the transaction ID is slightly different in the OKEx mobile app and website.

On the mobile application, tap Assets on the toolbar at the bottom of the screen. Then, tap Withdrawal.

On the “Withdraw” screen, tap the History button to the top-right corner — it’s the one with the clock on it.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
Find the withdrawal you want the transaction ID for from the list in the “History” section and tap the three dots next to it. You can then copy the transaction ID and paste it into a blockchain explorer of your choice.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners
To find a transaction ID after making a withdrawal via the website, click the Withdraw under “Assets” in the top-right corner of the screen.

At the bottom of the “Withdraw” section, you will see a list of recent withdrawals. You will find the transaction ID in the fourth column, labeled TXID. Copy the ID and paste it into a blockchain explorer of your choice to check the progress of your withdrawal.
How to Start OKEx Trading in 2021: A Step-By-Step Guide for Beginners

When will I receive my withdrawal, and do I need to pay a withdrawal fee?

You will receive notice of your incoming withdrawal in your wallet as soon as OKEx submits the transaction to the relevant blockchain network. In many cases, this is automatic. However, on occasion, a withdrawal needs manual verification.

Your balance will not become spendable immediately. The network needs to confirm it before you will be able to transact using the withdrawn funds. Different blockchains and wallet applications require a different number of confirmations before a transaction is considered final. A confirmation occurs when a new block is added to the blockchain after the one containing your transaction.

OKEx does not charge a fee for withdrawing assets from either the application or website. However, a network fee must be paid to incentivize network validators to include your transaction in a block. In most cases, the network fee we suggest will be enough to ensure a quick withdrawal. However, you can consider increasing the suggested fee if the withdrawal network is particularly congested, particularly if the transaction is urgent.
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