How to Sign in and Withdraw from OKX

How to Sign in and Withdraw from OKX


How to Sign in to OKX


How to Sign in OKX account【PC】

  1. Go to mobile OKX App or Website.
  2. Click on “Login” in the upper right corner.
  3. Enter your "Phone / Email / Sub-account" and "Password".
  4. Click on “Log in” button.
  5. If you forgot password, click on “Forgot Password?”.
How to Sign in and Withdraw from OKX
On the Log-in page, enter your "Phone / Email / Sub-account" and password that you specified during registration. Click "Log in" button.
How to Sign in and Withdraw from OKX
Now you can successfully use your OKX account to trade.
How to Sign in and Withdraw from OKX


How to Sign in OKX account【APP】

Open the OKX App you downloaded, then click "Login" button
How to Sign in and Withdraw from OKX
Enter your "Phone / Email / Sub-account" and password that you specified during registration. Click the button below.
How to Sign in and Withdraw from OKX
Now you can successfully use your OKX account to trade.
How to Sign in and Withdraw from OKX

How to Sign in OKX using Apple?

1. For authorization through your Apple account, you need to click on Apple button.
How to Sign in and Withdraw from OKX
2. Then Choose your email and click “Continue”.
How to Sign in and Withdraw from OKX
After that, follow the instructions sent from the service. You will be taken to your personal OKX account.


How to Sign in OKX using Telegram?

You can also log in to OKX using your personal Telegram account by clicking on the Telegram button.

1. Click on Telegram button
How to Sign in and Withdraw from OKX
2. Telegram login window will be opened, where you will need to enter your phone that you used to register in Telegram.
How to Sign in and Withdraw from OKX
3. Telegram just sent you a message. Please confirm access via Telegram.

4. Once you’ve accepted, OKX is requesting access to: Your name and profile picture, click "Accept" button.
How to Sign in and Withdraw from OKX
After that you will be automatically redirected to the OKX platform.

How to Sign in OKX using Google?

1. For authorization through your Google account, you need to click on Google button.
How to Sign in and Withdraw from OKX
2. Then, in the new window that opens, enter your phone number or email and click “Next”. After you enter this login and click «Next», the system will open a window. You will be asked for the password for your google account.
How to Sign in and Withdraw from OKX
3. Then enter the password for your Google account and click “Next”.
How to Sign in and Withdraw from OKX
After that, follow the instructions sent from the service to your email address. You will be taken to your personal OKX account.


Reset Password

Please try to reset password by clicking “forgot password”, after you reset it successfully, please try to login with the new password after 5 minutes.
 

Tips: If you reset the password via phone number, please do no input the country code. For example: if your phone number is +82 123456, then please input 123456 instead of +82 123456.

Web
How to Sign in and Withdraw from OKX
How to Sign in and Withdraw from OKX
How to Sign in and Withdraw from OKX
How to Sign in and Withdraw from OKX
App
How to Sign in and Withdraw from OKX
How to Sign in and Withdraw from OKX

Frequently Asked Questions (FAQ)


My authenticator app isn’t working

If you’ve lost access to your authenticator app or it’s not working properly, try the following.

My authenticator codes aren’t working on OKX

Try these fixes first to see if you can get your app working again:

  • Sync your authenticator app time. For example, Google Authenticator has this feature under Settings Time correction for codes Sync now.
  • Automate your mobile phone time. If your authenticator app doesn’t support time syncing, you can automate it in your device’s general settings:
    • Android: Settings General Management Date and time Automatic date and time.
    • iOS: Settings General Date Time Set Automatically.
  • Sync your mobile phone and desktop times.
  • Clear your desktop browser cache and cookies.
  • Try entering your authenticator codes using the OKX mobile app instead.

If this doesn’t help, delete and link your authenticator app again. For this, you’ll need the authenticator key or QR code you used for the first linking. Learn more about linking authenticator apps.

I want to reset my authenticator app, and I can still log in to my OKX account

1. Log in to your OKX account.

2. Go to Security settings under your profile icon (it’s called Security in the OKX mobile app).

3. Go to the Authenticator app or Google Authenticator

4. Select Reset and follow the on-screen instructions.

Note that you won’t be able to withdraw funds within 24 hours after resetting or changing your authenticator app.

I want to reset my authenticator app, but I cant log in to my OKX account

1. Try logging in using your email and password.

2. You’ll see the 2-step verification page and Reset option (tap Didn’t receive the code? first in the OKX mobile app).

3. Select Reset and follow the on-screen instructions.

If you still can get SMS codes sent to your mobile phone, try logging in this way. Once you’ve logged in to your OKX account, you’ll be able to reset your authenticator app.

I tried everything, but nothing helps!

Keep calm and contact our customer support at [email protected]. Use your email address linked to the same OKX account as the authenticator app. Describe your issue and attach the document you used for verification. We’ll check it and help you reset your authenticator app. Customer support may ask you to complete an extra video verification.


I havent received the SMS code

We send SMS codes to the mobile phone linked to your OKX account. Codes may take some time to arrive, and each is valid for 30 minutes. Your account will be locked if you enter incorrect codes 6 times within 30 minutes.

If you’re not receiving codes, try these solutions:

  • Clear your browser or mobile app cache, then request a new code.
  • Request a code on different OKX platforms: desktop browser, desktop app, mobile browser, or mobile app.
  • If you can’t log in, switch to voice confirmation. Select Call me instead to get the voice code (tap Didn’t receive the code? first in the OKX mobile app).

If this doesn’t help, submit a request or contact customer support at [email protected]. Use your email address linked to the same OKX account as the mobile phone.


How do I change the email linked to my account?

For now, the only way you can change your email address is by contacting customer support with that request. If you can access your current email, we recommend not changing it for higher security. Note that it’s impossible to completely unlink email.

To change your email, submit a request and select Account security Change email address.

You can also change your email by sending the following to customer support at [email protected]:

  • Current linked email
  • New email
  • Copies of documents you used for verification
  • Reason for changing

We’ll check your info and help you change your email address.


How do I change the phone number linked to my account?

If you’ve lost access to your mobile phone or want to change your number, try the following.

I want to change my phone number, and I can still log in to my OKX account

1. Log in to your account.

2. Go to Security settings under your profile icon (it’s called Security on the OKX mobile app).

3. Go to Mobile verification.

4. Select Change or Reset and follow the on-screen instructions.

Note that you won’t be able to withdraw funds within 24 hours after changing or resetting your mobile number.

I want to change my phone number, but I can’t log in to my OKX account
1. Try logging in using your email and password.

2. You’ll see the 2-step verification page and Reset option (tap Didn’t receive the code? first in the OKX mobile app).

3. Select Reset and follow the on-screen instructions.

I tried everything, but nothing helps!

Keep calm and contact our customer support at [email protected]. Use your email address linked to the same OKX account as the phone number. Describe your issue and attach the document you used for verification. We’ll check it and help you change your phone number. Customer support may ask you to complete an extra video verification.

How to Withdraw from OKX


How to Withdraw Crypto


【PC】

Step 1: Go to the withdrawal section

Hover over “Assets” to open the menu and click Withdraw from the dropdown list.
How to Sign in and Withdraw from OKX
Step 2: Select crypto to withdraw

Select crypto you want to withdraw from your OKX account using the dropdown menu. In our example, we are withdrawing BTC. The withdrawal method options for BTC are “On-chain” or “Internal.”

The supported withdrawal networks are “BTC-Bitcoin,” “BTC-Lightning,” “BTCK-ERC20” and “BTCK-OKXChain.” For this example, we selected BTC withdrawn on-chain via the BTC network.

Click Continue to proceed.
How to Sign in and Withdraw from OKX
Step 3: Enter and confirm the withdrawal details

After you have chosen the withdrawal method, enter the withdrawal address from the intended receiving wallet and the amount you want to withdraw. You can also name your receiving address to make future withdrawals faster. Then, select the account from which you want to withdraw.

After you have confirmed the withdrawal details, click Continue.

The next pop-up will ask you for your Funds password and, if you set one up, an “SMS code.” Enter them and click Confirm to submit your withdrawal request.
How to Sign in and Withdraw from OKX

【APP】

Step 1: Head to the “Withdraw” section

On the “Overview” page, tap Withdrawal.
How to Sign in and Withdraw from OKX
If it’s your first time withdrawing using the application, you might be asked to link your phone number or authenticator app and set an additional password. If so, tap Link to begin the process.
How to Sign in and Withdraw from OKX
Then, follow the onscreen prompts to link your OKX account to your authenticator app. Complete the email verification and enter the six-digit code shown in the authenticator app. Next, set up your funds password to access the OKX application’s full feature set.
How to Sign in and Withdraw from OKX
Step 2: Choose which crypto to withdraw

In the “Withdraw” section, scroll down to or search for the cryptocurrency you want to withdraw. Tap the asset to continue.
How to Sign in and Withdraw from OKX
Step 3: Enter your withdrawal details

Fill in the details of your withdrawal. You will need to enter the intended receiving address from the wallet to which you want to withdraw and the amount you want to withdraw.

You can usually leave the default withdrawal fee in the “Fees” field. However, if your transaction is particularly urgent, you can consider increasing the fee.

When you have entered your details, double-check the address and tap Submit.
How to Sign in and Withdraw from OKX
On the following screen, complete the additional security steps by entering the password and codes requested. Finally, tap Confirm to initiate your withdrawal request.
How to Sign in and Withdraw from OKX
Your funds should appear in the receiving wallet as soon as the relevant blockchain confirms the transaction.

How to Sell Crypto

1. Log in to your OKX account and click "Buy Crypto" in the top menu.
How to Sign in and Withdraw from OKX
2. You’ll see the Quick Trade tab with the interactive Buy widget. Click "SELL"
How to Sign in and Withdraw from OKX
3. Select cryptocurrency and USD from the dropdown and enter the amount you want in either currency
How to Sign in and Withdraw from OKX
4. Select how you want to pay from a variety of supported payment methods powered by our partners
How to Sign in and Withdraw from OKX
5. Once your payment is confirmed, your cryptocurrency will automatically be transferred to your OKX account

How to Sell Crypto using OKX P2P trading

Preliminary steps before using OKX P2P trading

In order to use the P2P trading section on OKX, you need to have an identity-verified account (aka KYC). If you don’t have an account yet, you can sign up here and follow our tutorial.

Additionally, you will need to enter at least one payment-receiving method to your account in order to sell crypto and receive fiat in exchange. This is explained in the first step below.

Step 1: Set up a receiving account for OKX P2P trading

Those who have a verified account can log in and click on Buy/Sell from the top menu. On the next page, click on P2P trade to open the P2P trading section.
How to Sign in and Withdraw from OKX
Next, you need to click on Management and then Settings to start setting up a receiving account before you can execute a crypto-to-fiat conversion.
How to Sign in and Withdraw from OKX
On the settings page, you have to scroll down to the “Payment setting” tab and select “Receiving account” before clicking on +Add more.
How to Sign in and Withdraw from OKX
You will now be able to add a bank account or any other supported payment-receiving method to your account. Please note that you cannot change your name on this window, since any payment method you link to your OKX account needs to match your real name.
How to Sign in and Withdraw from OKX
Once you’ve added a receiving account, you will be set to go back to the P2P section and follow the next steps as outlined below.

Step 2: Select your preferred crypto and fiat currencies

The P2P trading section has several filters available for users to select their preferences. You can start by choosing whether you wish to buy a cryptocurrency with fiat or sell crypto for fiat. After this, you can select your preferred crypto and fiat currencies, and you can use the optional payment method filter to select a specific method of payment.
How to Sign in and Withdraw from OKX
In this tutorial, we will be converting crypto to fiat by selling USDT, so we will select the sell option and will be using USDT as the cryptocurrency and PKR (Pakistani rupee) as the fiat currency, as shown in the screenshot below.
How to Sign in and Withdraw from OKX
Currently, the supported cryptocurrencies on OKX P2P include USDT, BTC and ETH, whereas fiat currencies have 28 options, including some of the most popular local currencies from around the world.

Step 3: Select an advertiser from the available options

In order to convert our crypto to fiat, we will be selling it to an advertiser with an open offer. The P2P trading page lists all the available advertisers that meet our preset conditions — i.e., willing to take our USDT and pay in PKR fiat.

There are various factors to consider before choosing an advertiser for our transaction. All of these are highlighted in the screenshot below.
How to Sign in and Withdraw from OKX
The list of advertisers is accompanied by various stats and labels, as shown above. The verified label, for instance, is important because it means that the particular advertiser has performed identity verification and meets the minimum requirements for obtaining the badge.

Similarly, every advertiser’s stats are shown below their name, these include the number of total orders executed by that advertiser and their successful completion rate. Advertisers with a high number of orders as well as a good completion rate (one that is closer to 100%) should be preferred.

Other factors include advertisers’ limits, which are denoted in a separate column and show the minimum and maximum amounts the advertisers are willing to exchange.

While the advertisers are sorted on the basis of price (with the highest price on top), your decision should take all the aforementioned factors into account as well as the supported payment methods. In the screenshot above, we can see that some advertisers support multiple payment methods, including bank transfers as well as mobile payments, while others only support only bank transfers.

Once you’ve selected an appropriate advertiser that meets your requirements, you can click on sell USDT to proceed with the order.

Step 4: Place your P2P order

You will be presented with a pop-up window with details about the advertiser you selected in the previous step as well as fields you need to fill in order to place your P2P order.

Here you will enter the amount of USDT you wish to sell (your available USDT balance is shown under the field) and you will be shown the amount of fiat currency you will receive in exchange.

Once you verify all the details and select a payment method, click on sell USDT to proceed.

Please note that after this step you will not be able to cancel the order from your side.
How to Sign in and Withdraw from OKX
Step 5: Wait for payment from the advertiser

After you place your order, the next screen will show you additional particulars, including the advertiser’s name (i.e., Payer’s name), your own receiving account details and order tracking information, such as the order number and time.

You will also see a chat window to your right, allowing you to communicate with the advertiser. However, since all the details are already set, there is not much need for any coordination apart from confirmation of payment.

Most advertisers will send you a screenshot of the payment via this chat for you to verify against your receiving account.

There are two particulars of note here, the first being the timer that starts at 15 minutes and runs down as you wait for payment from the advertiser. If the advertiser does not confirm the payment within this time, the order will be canceled.

The second thing to note is the inactive button that says “Release the crypto.” This button remains inactive until the advertiser confirms that they’ve paid you.
How to Sign in and Withdraw from OKX
Step 6: Confirm receipt of payment and release crypto

As soon as the advertiser confirms that they’ve made the payment to your receiving account, you will be notified to verify and release crypto. At this point, you are advised to check your receiving account for the amount you were expecting as well as the payer details.

Once you are satisfied, you can click on the now-active Release the crypto button to complete the order.
How to Sign in and Withdraw from OKX
In the event that you don’t receive the payment in time, you can also click on Appeal to contact support and seek resolution.

After you release the crypto, you will see the order completion confirmation and can click on Asset Transfer to track transfer details.
How to Sign in and Withdraw from OKX
P2P trading rules for cancellations

OKX P2P trading service prioritizes user convenience and safety. There are specific rules that apply to buyers and protect sellers on the platform (because sellers have already committed their assets to escrow when they place an order).

These rules apply to two categories of users: those who are new (less than three P2P orders completed) and those who are old (completed three or more P2P orders). New users who cancel five orders in a day before payment or three orders in a day after confirming payment, will face service restrictions. Meanwhile, older users will trigger restrictions if they cancel three orders on the same day before payment or one order after confirming payment.

The service restrictions scale with the number of triggers in a day. The first trigger results in a 15-minute ban from buying via P2P trades, Quick Buy/Sell, as well as from publishing or modifying buy orders. Additional triggers will result in a 1-hour ban, a 4-hour ban and then the user is banned for the entire day.

Frequently Asked Questions (FAQ)


Why have I still not received my withdrawal?

After submission, a withdrawal request is sometimes sent for manual review by the OKX compliance team. Some withdrawal requests — particularly large ones — must be approved before we can submit them to the relevant blockchain network. On occasion, we may require additional documentation from a user to process a withdrawal.

After the withdrawal has been approved, OKX submits a transaction to the relevant blockchain network. The network fee included with the request must be large enough to incentivize network validators to include the transaction in a block. When a validator does include it in a block, you should see the transaction appear in your cryptocurrency wallet.

The funds will not be spendable immediately, however. Different blockchain networks and wallet apps require a different number of confirmations before they consider a transaction final and, therefore, spendable. Once you see a withdrawal appear in your wallet, just wait for a few more blocks to be added to the blockchain, and your balance will become spendable.


How do I find my transaction ID?

You can check the progress of any cryptocurrency transaction by entering its transaction ID into a blockchain explorer. The process for finding the transaction ID is slightly different in the OKX mobile app and website.

On the mobile application, tap Assets on the toolbar at the bottom of the screen. Then, tap Withdrawal.

On the “Withdraw” screen, tap the History button to the top-right corner — it’s the one with the clock on it.
How to Sign in and Withdraw from OKX
Find the withdrawal you want the transaction ID for from the list in the “History” section and tap the three dots next to it. You can then copy the transaction ID and paste it into a blockchain explorer of your choice.
How to Sign in and Withdraw from OKX
To find a transaction ID after making a withdrawal via the website, click the Withdraw under “Assets” in the top-right corner of the screen.

At the bottom of the “Withdraw” section, you will see a list of recent withdrawals. You will find the transaction ID in the fourth column, labeled TXID. Copy the ID and paste it into a blockchain explorer of your choice to check the progress of your withdrawal.
How to Sign in and Withdraw from OKX

When will I receive my withdrawal, and do I need to pay a withdrawal fee?

You will receive notice of your incoming withdrawal in your wallet as soon as OKX submits the transaction to the relevant blockchain network. In many cases, this is automatic. However, on occasion, a withdrawal needs manual verification.

Your balance will not become spendable immediately. The network needs to confirm it before you will be able to transact using the withdrawn funds. Different blockchains and wallet applications require a different number of confirmations before a transaction is considered final. A confirmation occurs when a new block is added to the blockchain after the one containing your transaction.

OKX does not charge a fee for withdrawing assets from either the application or website. However, a network fee must be paid to incentivize network validators to include your transaction in a block. In most cases, the network fee we suggest will be enough to ensure a quick withdrawal. However, you can consider increasing the suggested fee if the withdrawal network is particularly congested, particularly if the transaction is urgent.
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