How to Open Account and Sign in to OKEx

How to Open Account and Sign in to OKEx


How to Open Account at OKEx


How to Open an OKEx Account on Web【PC】

Step 1: Go to OKEx website and click on the "Sign Up" button on top right.
How to Open Account and Sign in to OKEx
Step 2: Choose your preferred registration method - phone number or email.
How to Open Account and Sign in to OKEx

Register with email

You’ll be asked for the following information and click "Sign up".
  1. Email address.
  2. Password.
  3. Invite Code (you can request an invitation code from the one who invited you and fill it in. If no invitation code is available, it’s ok to leave it blank.)
How to Open Account and Sign in to OKEx
Input the code which OKEx sent to your email address.
How to Open Account and Sign in to OKEx
Account has been created successfully.
How to Open Account and Sign in to OKEx
Register with phone

You’ll be asked for the following information and click "Sign up".
  1. Phone.
  2. Password.
  3. Invite Code (you can request an invitation code from the one who invited you and fill it in. If no invitation code is available, it’s ok to leave it blank.)
How to Open Account and Sign in to OKEx
Input the code which OKEx sent to your phone.
How to Open Account and Sign in to OKEx
Account has been created successfully.
How to Open Account and Sign in to OKEx

How to Open Account with a Telegram account

Also, you have an option to open your account by Telegram account and you can do that in just few simple steps:

1. Click on Telegram button
How to Open Account and Sign in to OKEx
2. Telegram login window will be opened, where you will need to enter your phone that you used to register in Telegram.
How to Open Account and Sign in to OKEx
3. Telegram just sent you a message. Please confirm access via Telegram.

4. Once you’ve accepted, OKEx is requesting access to: Your name and profile picture, click "Accept" button.
How to Open Account and Sign in to OKEx
After That You will be automatically redirected to the OKEx platform.

How to Open Account with a Google account

1. To sign up with a Google account, click on the corresponding button in the registration form.
How to Open Account and Sign in to OKEx
2. In the newly opened window, enter your phone number or email and click "Next".
How to Open Account and Sign in to OKEx
3. Then enter the password for your Google account and click “Next”.
How to Open Account and Sign in to OKEx
After that, follow the instructions sent from the service to your email address.


How to Open an OKEx Account on your Phone【APP】

Step 1: Open OKEx mobile app and click "Sign up" button.
How to Open Account and Sign in to OKEx
Step 2: Click "Create an account".
How to Open Account and Sign in to OKEx
Step 3: When you are at the registration page, Choose your preferred registration method - phone number or email.

Click on "Phone" to switch to the phone registration page.
How to Open Account and Sign in to OKEx
Click on "Email" to go to the email registration page.
How to Open Account and Sign in to OKEx

How to Install OKEx APP on Mobile Devices (iOS/Android)


For iOS devices

Step 1: Open "App Store".

Step 2: Input "OKEx" in the search box and search.

Step 3: Click on the "Download" button of the official OKEx app.
How to Open Account and Sign in to OKEx
Step 4: Wait patiently for the downloading to complete.
How to Open Account and Sign in to OKEx
You can click "Open" or find the OKEx app on the home screen as soon as the installation is completed to start your journey to cryptocurrency!
How to Open Account and Sign in to OKEx
How to Open Account and Sign in to OKEx

For Android devices

Step 1: Open "Play Store".

Step 2: Input "OKEx" in the search box and search.

Step 3: Click on the "Install" button of the official OKEx app.
How to Open Account and Sign in to OKEx
Step 4: Wait patiently for the downloading to complete.
How to Open Account and Sign in to OKEx
You can click "Open" or find the OKEx app on the home screen as soon as the installation is completed to start your journey to cryptocurrency!
How to Open Account and Sign in to OKEx
How to Open Account and Sign in to OKEx

How to Sign in to OKEx


How to Sign in OKEx account【PC】

  1. Go to mobile OKEx App or Website.
  2. Click on “Login” in the upper right corner.
  3. Enter your "Phone / Email / Sub-account" and "Password".
  4. Click on “Log in” button.
  5. If you forgot password, click on “Forgot Password?”.
How to Open Account and Sign in to OKEx
On the Log-in page, enter your "Phone / Email / Sub-account" and password that you specified during registration. Click "Log in" button.
How to Open Account and Sign in to OKEx
Now you can successfully use your OKEx account to trade.
How to Open Account and Sign in to OKEx


How to Sign in OKEx account【APP】

Open the OKEx App you downloaded, then click "Login" button
How to Open Account and Sign in to OKEx
Enter your "Phone / Email / Sub-account" and password that you specified during registration. Click the button below.
How to Open Account and Sign in to OKEx
Now you can successfully use your OKEx account to trade.
How to Open Account and Sign in to OKEx

How to Sign in OKEx using Apple?

1. For authorization through your Apple account, you need to click on Apple button.
How to Open Account and Sign in to OKEx
2. Then Choose your email and click “Continue”.
How to Open Account and Sign in to OKEx
After that, follow the instructions sent from the service. You will be taken to your personal OKEx account.


How to Sign in OKEx using Telegram?

You can also log in to OKEx using your personal Telegram account by clicking on the Telegram button.

1. Click on Telegram button
How to Open Account and Sign in to OKEx
2. Telegram login window will be opened, where you will need to enter your phone that you used to register in Telegram.
How to Open Account and Sign in to OKEx
3. Telegram just sent you a message. Please confirm access via Telegram.

4. Once you’ve accepted, OKEx is requesting access to: Your name and profile picture, click "Accept" button.
How to Open Account and Sign in to OKEx
After that you will be automatically redirected to the OKEx platform.

How to Sign in OKEx using Google?

1. For authorization through your Google account, you need to click on Google button.
How to Open Account and Sign in to OKEx
2. Then, in the new window that opens, enter your phone number or email and click “Next”. After you enter this login and click «Next», the system will open a window. You will be asked for the password for your google account.
How to Open Account and Sign in to OKEx
3. Then enter the password for your Google account and click “Next”.
How to Open Account and Sign in to OKEx
After that, follow the instructions sent from the service to your email address. You will be taken to your personal OKEx account.


Reset Password

Please try to reset password by clicking “forgot password”, after you reset it successfully, please try to login with the new password after 5 minutes.
 

Tips: If you reset the password via phone number, please do no input the country code. For example: if your phone number is +82 123456, then please input 123456 instead of +82 123456.

Web
How to Open Account and Sign in to OKEx
How to Open Account and Sign in to OKEx
How to Open Account and Sign in to OKEx
How to Open Account and Sign in to OKEx
App
How to Open Account and Sign in to OKEx
How to Open Account and Sign in to OKEx

Frequently Asked Questions (FAQ)


My authenticator app isn’t working

If you’ve lost access to your authenticator app or it’s not working properly, try the following.

My authenticator codes aren’t working on OKEx

Try these fixes first to see if you can get your app working again:

  • Sync your authenticator app time. For example, Google Authenticator has this feature under Settings Time correction for codes Sync now.
  • Automate your mobile phone time. If your authenticator app doesn’t support time syncing, you can automate it in your device’s general settings:
    • Android: Settings General Management Date and time Automatic date and time.
    • iOS: Settings General Date Time Set Automatically.
  • Sync your mobile phone and desktop times.
  • Clear your desktop browser cache and cookies.
  • Try entering your authenticator codes using the OKEx mobile app instead.

If this doesn’t help, delete and link your authenticator app again. For this, you’ll need the authenticator key or QR code you used for the first linking. Learn more about linking authenticator apps.

I want to reset my authenticator app, and I can still log in to my OKEx account

1. Log in to your OKEx account.

2. Go to Security settings under your profile icon (it’s called Security in the OKEx mobile app).

3. Go to the Authenticator app or Google Authenticator

4. Select Reset and follow the on-screen instructions.

Note that you won’t be able to withdraw funds within 24 hours after resetting or changing your authenticator app.

I want to reset my authenticator app, but I cant log in to my OKEx account

1. Try logging in using your email and password.

2. You’ll see the 2-step verification page and Reset option (tap Didn’t receive the code? first in the OKEx mobile app).

3. Select Reset and follow the on-screen instructions.

If you still can get SMS codes sent to your mobile phone, try logging in this way. Once you’ve logged in to your OKEx account, you’ll be able to reset your authenticator app.

I tried everything, but nothing helps!

Keep calm and contact our customer support at [email protected]. Use your email address linked to the same OKEx account as the authenticator app. Describe your issue and attach the document you used for verification. We’ll check it and help you reset your authenticator app. Customer support may ask you to complete an extra video verification.


I havent received the SMS code

We send SMS codes to the mobile phone linked to your OKEx account. Codes may take some time to arrive, and each is valid for 30 minutes. Your account will be locked if you enter incorrect codes 6 times within 30 minutes.

If you’re not receiving codes, try these solutions:

  • Clear your browser or mobile app cache, then request a new code.
  • Request a code on different OKEx platforms: desktop browser, desktop app, mobile browser, or mobile app.
  • If you can’t log in, switch to voice confirmation. Select Call me instead to get the voice code (tap Didn’t receive the code? first in the OKEx mobile app).

If this doesn’t help, submit a request or contact customer support at [email protected]. Use your email address linked to the same OKEx account as the mobile phone.


How do I change the email linked to my account?

For now, the only way you can change your email address is by contacting customer support with that request. If you can access your current email, we recommend not changing it for higher security. Note that it’s impossible to completely unlink email.

To change your email, submit a request and select Account security Change email address.

You can also change your email by sending the following to customer support at [email protected]:

  • Current linked email
  • New email
  • Copies of documents you used for verification
  • Reason for changing

We’ll check your info and help you change your email address.


How do I change the phone number linked to my account?

If you’ve lost access to your mobile phone or want to change your number, try the following.

I want to change my phone number, and I can still log in to my OKEx account

1. Log in to your account.

2. Go to Security settings under your profile icon (it’s called Security on the OKEx mobile app).

3. Go to Mobile verification.

4. Select Change or Reset and follow the on-screen instructions.

Note that you won’t be able to withdraw funds within 24 hours after changing or resetting your mobile number.

I want to change my phone number, but I can’t log in to my OKEx account
1. Try logging in using your email and password.

2. You’ll see the 2-step verification page and Reset option (tap Didn’t receive the code? first in the OKEx mobile app).

3. Select Reset and follow the on-screen instructions.

I tried everything, but nothing helps!

Keep calm and contact our customer support at [email protected]. Use your email address linked to the same OKEx account as the phone number. Describe your issue and attach the document you used for verification. We’ll check it and help you change your phone number. Customer support may ask you to complete an extra video verification.

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