How to Deposit in OKEx

How to Deposit in OKEx


How do I Buy Crypto in local currency?

It’s easy to buy crypto in your local currency with OKEx. You can purchase crypto using these simple steps:

1. Log in to your OKEx account and click "Buy Crypto" in the top menu.
How to Deposit in OKEx
2. You’ll see the Quick Trade tab with the interactive Buy widget. First, choose the currency you want to use to make the purchase. Then, choose the crypto you want to buy.
How to Deposit in OKEx
3. Enter the amount of your local currency you want to use to purchase crypto. Alternatively, you can select how much crypto you want to buy and we’ll calculate how much you will need to pay for it.
How to Deposit in OKEx
4. Select the payment method for purchasing crypto. Depending on your region, there might be several different options of how you can buy.
How to Deposit in OKEx
5. Click Buy to create your purchase order.
How to Deposit in OKEx
6. In the Quick Trade section you will see all of the offers that you can use to purchase crypto. The best offer is highlighted, and is based on fees, delivery time and seller rating. To get more information about the seller, click the information button.
How to Deposit in OKEx
7. Click Buy to finalize your order after selecting the best offer. OKEx uses third party providers for purchasing crypto. You will be taken to the sellers website to complete the purchase. Click Pay with vendor to leave OKEx and finish your purchase.
How to Deposit in OKEx
8. You’ll be redirected to the provider’s site where you can complete the purchase. After processing, you’re all set to receive crypto into your funding account.

Enter the amount of local currency you want to use to make the purchase in the You pay section. If you want to buy a specific amount of crypto, enter it in the You receive section.

How to Deposit Crypto

【PC】

Step 1: Go to the Deposit section

Once you are logged in, click "Deposit" or navigate to “Assets” from the top right of the OKEx homepage  and click on "Deposit", it will show the deposit page.
How to Deposit in OKEx
Step 2: Select crypto to deposit

Select crypto you want to deposit and its deposit network. In our example, we are depositing BTC. When depositing BTC, you can choose “BTC-Bitcoin,” “BTCK-ERC20,” “BTC-Lightning” and “BTCK-OKExChain” as the deposit network.

After making your selection, click Continue.
How to Deposit in OKEx
First-time users may see a pop-up reminding them to only deposit the relevant asset to the address provided and that mistakes are irreversible. Click OK to proceed.
How to Deposit in OKEx
Step 3: Select and confirm your deposit address

Once you have selected the deposit currency, you can choose the account to receive the funds. The available options are Funding Account and Trading Account.
How to Deposit in OKEx
After you have chosen the receiving account, select a BTC deposit address from the dropdown menu or click on Add new address to proceed.

Now you can deposit BTC into your OKEx account by sending it to the chosen address. You can also review your deposit history at the bottom of the “Deposit” section.


【APP】

Step 1: Navigate to the deposit section

First, tap Assets on the bottom toolbar.
How to Deposit in OKEx
Then, on the “Overview” section, tap Deposit.
How to Deposit in OKEx
Step 2: Choose which cryptocurrency to deposit

On the “Deposit” screen, search for the cryptocurrency you want to deposit in the field at the top. You can also scroll through the list of assets available. To proceed, tap the relevant asset.   
How to Deposit in OKEx
Step 3: Make your deposit

You’ll be presented with a QR code representing your OKEx account address and the same address in its raw form on the next screen.

Copy the deposit address and paste it into the recipient address field of the cryptocurrency wallet from which you want to send your funds. Alternatively, if your wallet has a QR code reader, you can simply scan the QR code provided.
How to Deposit in OKEx
Next, enter the amount of the cryptocurrency you want to deposit in your wallet. Double-check the details entered — it’s very important to confirm that the recipient — i.e., receiving — address entered is identical to the one OKEx provided. Entering the wrong address here will result in loss of funds.

Finally, tap Confirm or similar in your wallet to initiate your deposit. When the cryptocurrency network confirms the transaction, your deposit will appear in your OKEx account.  


How to Buy Crypto using OKEx P2P Trading

In order to use the P2P trading section on OKEx, you need to have an identity-verified account (aka KYC). If you don’t have an account yet, you can sign up here and follow our tutorial.

Those who have a verified account can log in and click on Buy/Sell from the top menu. On the next page, click on P2P trade to open the P2P trading section.
How to Deposit in OKEx
The P2P trading section has several filters available for users to select their preferences. You can start by choosing whether you wish to buy a cryptocurrency with fiat. After this, you can select your preferred crypto and fiat currencies, and you can use the optional payment method filter to select a specific method of payment.
How to Deposit in OKEx
Your transaction should be processed within fifteen minutes. Please do not cancel your order prematurely.

Frequently Asked Questions (FAQ)


What currencies and crypto are supported in Buy crypto?

You can find the full list of currencies you can purchase with and the crypto available for purchase by navigating to the Buy crypto page.

Select the currency drop down to see available currencies.

Then select the crypto drop down to view what is available for purchase.

If the crypto you want to buy isn’t listed in Buy crypto, check the Markets page to see a full list of tradable assets on OKEx.
 

What payment methods are supported in Buy crypto?

OKEx supports many different payment methods depending on your region and the type of currency you want to buy crypto with.

To see which payment methods are available to you, navigate to the Buy Crypto page. Choose the type of local currency you want to make the purchase with and how much crypto you want to buy.

In the Pay With dropdown menu, you can see the types of Payment Methods available for Buy Crypto.

If you do not see your desired payment method and P2P is available in your region, navigate to the P2P page to see more options.


I haven’t received my crypto or payment in a P2P order

Buyers of crypto

If you have completed payment and the seller has not sent your crypto, try to contact the seller first.

After you have completed payment the Payment made will change to Contact seller. Resolving the issue directly with the seller will be the fastest way to complete the transaction.

If you cannot reach the seller or cannot resolve the issue by contacting them, the next step will be to file an appeal. Click Appeal on the order page to start the process.

You will need to upload proof of payment and submit the appeals form. Customer support will contact you shortly after after.

During the appeal process, the crypto in question will be frozen and held until the dispute is resolved.

Sellers of crypto

If the buyer has not yet sent funds or confirmed payment, please contact them first to try resolving the dispute.

If you cannot resolve the issue, click Appeal to customer support to start the dispute process. You will need to choose the reason for the appeal and add additional supplemental information about the transaction.

After filling out this information and clicking Confirm, you will be asked to contact the buyer again to resolve the dispute. If the buyer cannot be contacted or refuses to settle, click Continue to appeal. You will need to upload proof of non-payment and any other additional information about the failed transaction.

After submitting the appeal, customer support will contact the buyer. You can track the status by clicking Appeal details.

Customer support will make a decision and release the crypto to the correct party after investigating the issue.
 

How do I appeal a P2P order as a buyer?

If you have completed payment and the seller has not sent your crypto, try to contact the seller first.

After you have completed payment the Payment made will change to Contact seller. Resolving the issue directly with the seller will be the fastest way to complete the transaction.

If you cannot reach the seller or cannot resolve the issue by contacting them, the next step will be to file an appeal. Click Appeal on the order page to start the process.

You will need to upload proof of payment and submit the appeals form. Customer support will contact you shortly after.

During the appeal process, the crypto in question will be frozen and held until the dispute is resolved.
 

How do I appeal a P2P order as a seller?

If the buyer has not yet sent funds or confirmed payment, please contact them first to try resolving the dispute.

If you cannot resolve the issue, click Appeal to customer support to start the dispute process. You will need to choose the reason for the appeal and add additional supplemental information about the transaction.

After filling out this information and clicking Confirm, you will be asked to contact the buyer again to resolve the dispute. If the buyer cannot be contacted or refuses to settle, click Continue to appeal. You will need to upload proof of non-payment and any other additional information about the failed transaction.

After submitting the appeal, customer support will contact the buyer. You can track the status by clicking Appeal details.

Customer support will make a decision and release the crypto to the correct party after investigating the issue.


Why hasnt my crypto arrived?

Sometimes your crypto can be delayed. In most cases, the blockchain is taking more time or confirmations than expected. Check the confirmation requirements to learn how long it can take.

Troubleshooting
  • Make sure you didn’t re-use an IOTA deposit address.
  • Double check the deposit address. If you send crypto other than the one specified by the address, you won’t get it back.
  • Double check the deposit amount. Any deposits less than the minimum will not be credited or refunded.
  • If your deposit is unconfirmed in the blockchain you’ll have to contact the remittance platform for support.
  • If your deposit is confirmed in the blockchain, you can contact us [email protected] with your deposit info so we can help.
Send us:
  • Type of crypto
  • Amount of deposit
  • Address
  • Transaction ID (TXID) or Hash ID
If you didn’t tag or used the wrong tag for your deposit, check the next steps in this article.
 

How do I fix a deposit with tag issues?

If you didn’t tag or used the wrong tag for your deposit, you’ll need to record a video and send it to us with a handwritten note at [email protected] so we can help.
  • The video should record:
    • Logging into your withdrawal exchange (not OKEx)
    • Your withdrawal record page
    • This transaction with the details (coin type, amount, TXID)
    • The withdrawal address
  • The handwritten note:
I, (customer name), from (Country) Passport/ID holder with number XXXXX, deposited XXX (Amount) of (Crypto token) on Date (DD/MM/YY) at Time (HH:MM), into my OKEX account, registered with (mobile number/email ID/phone number/email address).

The token didnt arrive at my OKEX account because the correct tag is missing. I hereby declare that the details furnished above are correct and once the token is credit into my OKEX account, the case is considered fully resolved.
(Please sign the note with your full name and date)
 
Thank you for rating.
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